This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Brand Customer Service Representative
$44,200 - $57,200/Yr
Grind Management - Charlotte, NC
posted about 2 months ago
Full-time - Entry Level
Charlotte, NC
About the position
The Brand Customer Service Representative plays a crucial role in ensuring customer satisfaction by serving as the primary point of contact for inquiries and support. This position focuses on providing exceptional service, resolving issues, and contributing to the overall success of the brand through effective customer engagement and retention strategies.
Responsibilities
- Serve as the frontline representative for our brand, addressing customer inquiries, concerns, and requests in person, via phone, email, and chat as necessary.
- Provide accurate and timely information about our products, services, and contracts.
- Assist customers in resolving issues, troubleshooting, and ensuring a positive resolution to their inquiries.
- Maintain a high level of professionalism and empathy while handling customer interactions.
- Document customer interactions and feedback, contributing to ongoing process improvements and product enhancements.
- Collaborate with cross-functional teams to escalate and resolve complex customer cases.
Requirements
- Previous customer service experience preferred, but not required.
- Excellent communication skills: verbal is necessary.
- Strong problem-solving abilities and a proactive attitude.
- Patience and empathy when dealing with customer concerns.
- Ability to multitask and work in a fast-paced environment.
Benefits
- Competitive wage.
- Opportunities for professional development and growth.
- Supportive and collaborative work environment.
