Brand Customer Service Representative

About the position

The Brand Customer Service Representative plays a crucial role in ensuring exceptional customer support and engagement for our brand. This position serves as the primary point of contact for customers, addressing inquiries and concerns while maintaining a high level of professionalism and empathy. The representative will contribute to customer retention and satisfaction through effective communication and problem-solving skills.

Responsibilities

• Serve as the frontline representative for our brand, addressing customer inquiries, concerns, and requests in person, via phone, email, and chat as necessary.
• Provide accurate and timely information about our products, services, and contracts.
• Assist customers in resolving issues, troubleshooting, and ensuring a positive resolution to their inquiries.
• Maintain a high level of professionalism and empathy while handling customer interactions.
• Document customer interactions and feedback, contributing to ongoing process improvements and product enhancements.
• Collaborate with cross-functional teams to escalate and resolve complex customer cases.

Requirements

• Previous customer service experience preferred, but not required.
• Excellent communication skills: verbal is necessary.
• Strong problem-solving abilities and a proactive attitude.
• Patience and empathy when dealing with customer concerns.
• Ability to multitask and work in a fast-paced environment.

Benefits

• Competitive wage.
• Opportunities for professional development and growth.
• Supportive and collaborative work environment.