Brand Experience/Marketing Manager

$90,000 - $120,000/Yr

Jms Technical Solutions - Albuquerque, NM

Full-time - Mid Level

Albuquerque, NM

Administrative and Support Services

About the position

The Brand Experience/Marketing Manager is responsible for leading and empowering a team to achieve sales targets through a customer-first approach. This role focuses on understanding product trends, competitive landscapes, and consumer insights to optimize sales strategies and enhance customer experiences. The manager will oversee various marketing initiatives, collaborate with leadership, and drive continuous growth in market share while ensuring exceptional service for retailer partners and homeowners.

Responsibilities

• Coach and train the team in best practices to optimize customer experience and strengthen business partnerships.
• Define and enhance product quality and standards from the perspectives of homeowners and retail partners.
• Serve as Chief Communication Officer, collaborating with leadership and staying informed about all aspects of the business.
• Contribute to the development and implementation of new software programs to support team efficiency and homeowner satisfaction.
• Oversee the facility website, digital assets, social media presence, and marketing materials.
• Foster a strong relationship with the Customer Care Manager to ensure exceptional service for retailer partners and homeowners.
• Champion customer care initiatives, including NPS and CX programs, to enhance customer satisfaction.
• Promote a culture of continuous coaching and idea-sharing among retail partners and home-building facilities.
• Streamline sales functions to enhance team clarity, efficiency, and productivity.
• Assist with product development by monitoring competitors and market trends.
• Advocate for the quality and range of products and services.
• Act as an ambassador for the company and support recruiting efforts.
• Manage inventory and oversee sales team performance metrics.
• Cultivate a positive, energetic environment that promotes a team-focused culture.
• Encourage innovation, celebrate achievements, and hold the team accountable to performance standards.
• Drive growth in market share by challenging industry norms and fostering continuous improvement.
• Engage in personal development by gaining P&L exposure with the General Manager.
• Perform other duties as assigned.

Requirements

• Associate's degree in business, sales, economics, marketing, math, or similar majors preferred; Bachelor's degree is a plus.
• 5+ years of work experience in Sales Management, Marketing Research, or Consulting preferred.
• Ability to travel 25% of the time and flexibility with scheduling, including occasional weekends.
• Excellent communication skills, both written and verbal.
• High level of personal integrity and business ethics.
• Strong attention to detail, organizational, and analytical skills.
• Ability to work independently or in a team environment.
• Quick learner of new processes and programs.
• Motivated self-starter, hard-working, determined, and assertive.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).

Benefits

• Salary based on experience: $90k-$120,000 with bonus!