Brand Success Manager

Full-time - Mid Level

San Francisco, CA

About the position

The mission of the Brand Success team is to partner with and coach the highest potential brands to most effectively utilize Faire’s wholesale platform - to grow their sales and simplify their operations. We are seeking a results-oriented customer success / account management professional to manage a book of ~200 brands. You will be responsible for engaging and coaching brands within your book on strategies, tactics, programs, products, and events on Faire, in addition to supporting their day-to-day operations. You will be accountable for driving high-value brand actions using a tailored brand-specific approach. Your success in the role will be based on hitting sales goals related to our brands’ utilization of Faire’s tools and upselling them on new products and programs we are launching.

Responsibilities

• Regularly engage with brands across scaled and 1:1 email, phone, and video calls
• Own your book of business + revenue outcomes you’re responsible for driving
• Develop and manage customer relationships, built on trust and credibility
• Drive high-value adoption and ongoing usage of Faire Direct via brand sales and marketing efforts to maximize Retailer Acquisition
• Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership
• Identify growth opportunities for your brands, and coach them from strategy through execution
• Communicate new product releases and updates to your accounts
• Synthesize, measure, and communicate the voice of the customer to provide actionable and invaluable feedback to help size blockers and prioritize product development
• Collaborate cross-functionally on various initiatives to further the success of our brands (support, product, design, marketing, etc.)
• Use data, graphs and reports to truth seek and drive action to beat goals
• Be relentlessly resourceful, scrappy and act with urgency to ensure Faire’s success
• Be adaptable to changing business needs and goals
• Foster a psychologically safe, motivating, inclusive and energizing team culture

Requirements

• 3-5 years of experience in sales, account management, or business development in a fast paced environment
• Experience using a variety of fundamental sales and data tools (e.g. Salesforce, data visualization software, call recording tools)
• Customer obsessed: Always do what’s right for the customer; understand the needs and priorities of small businesses
• Goal-oriented: Motivated to exceed goals in a quota-based role
• Strong communicator: Excellent at listening and communicating ideas clearly and succinctly
• Ownership mentality: Willing to go above and beyond job description to help team succeed
• Relentlessly resourceful: Willing to do whatever it takes to make brands and team succeed
• Growth Mindset: Self-aware and eager to accept feedback and improve
• Agile and flexible: Ability to learn fast, iterate, and adapt
• Collaborative: Empathize with and work well across teams
• Creative problem solving / innovation: Ability to come up with creative solutions to customers’ problems
• Analytical rigor: Effective at leveraging data to identify and discuss actionable insights

Benefits

• Equity
• Benefits package
• Flexible remote work up to 4 weeks per year