BRC Benefit Specialist- Houston

$45,760 - $45,760/Yr

Usi Holdings Corporation - Houston, TX

Part-time - Entry Level

Houston, TX

Insurance Carriers and Related Activities

About the position

The BRC Benefit Specialist role at USI Holdings Corporation involves assisting clients and their employees with inquiries related to benefits and claims. This entry-level position focuses on providing excellent customer service, resolving claim issues, and maintaining effective communication with clients and insurance carriers.

Responsibilities

• Primary resource for clients and their employees with benefit or claim questions.
• Investigate and work with carrier contacts to solve claim problems.
• Respond to emails and voicemails within 24 business hours.
• Track and document all calls and interactions in Call Center database.
• Assist clients with administrative questions regarding enrollment, eligibility, and special contract provisions.
• Assist with transition of care concerns due to a change in carrier.
• Provide help with coordination of benefits.
• Draft appeal letters and perform claim audits as needed.
• Report trends to carrier and/or the account manager.
• Maintain open call volume in a timely manner.
• Keep informed about industry information and new product information.

Requirements

• Prior customer service experience preferred.
• Must hold or be able to earn a Life and Disability insurance license within 90 days of hire date.
• Comfortable with internet-based programs and Microsoft Office products.
• Strong attention to detail and ability to self-check work.
• Excellent time management skills, able to set priorities and manage deadlines.
• Ability to work in a team environment.
• Resourceful, eager to learn new concepts, and further professional development.
• Ability to define problems and generate potential solutions.
• Strong verbal and written communication skills.
• Ability to remain calm in stressful situations.

Nice-to-haves

• Bilingual preferred, but not required.

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Family leave
• Vision insurance
• Life insurance