Breakfast Attendant

About the position

The Breakfast Attendant at The Groton Inn and Forge & Vine is responsible for providing exceptional customer service during the breakfast service, ensuring guests have a pleasant dining experience. This role involves greeting guests, serving food and beverages, and maintaining cleanliness and organization in the dining area. The position requires a friendly demeanor and the ability to work efficiently in a fast-paced environment, particularly during morning hours.

Responsibilities

• Maintain a neat and professional appearance with a properly cleaned uniform.
• Greet guests warmly, politely, and in a timely manner once seated.
• Speak to guests with enthusiasm at all times.
• Answer questions about menu items and food preparation techniques, and make suggestions about special menu items.
• Upsell additional food and beverage items where appropriate.
• Answer questions from patrons about beverages and beverage service.
• Understand regulatory responsibilities regarding service of alcoholic beverages.
• Clearly, accurately, and quickly convey guest orders to the kitchen.
• Deliver food and beverage to tables efficiently following appropriate table service techniques.
• Ensure food is presented to diners as ordered and according to restaurant quality standards.
• Assist guests with any needs, corrections, or additional items desired during service.
• Handle situations when guests are unsatisfied with a meal.
• Clear tables efficiently following appropriate table service techniques.
• Prepare and present customer bills, process payments, and make change accurately.
• Understand reporting requirements for tips.
• Safely operate restaurant equipment including coffee makers, refrigeration, juice machines, and point of sale systems.
• Handle and communicate special orders and guest complaints professionally.
• Share information with customers about the status of their orders.
• Understand common food allergies and communicate these issues to the kitchen.
• Complete side work as assigned, including resetting tables and stocking supplies.
• Participate in the setup, execution, and cleanup of banquet functions as directed.
• Maintain food safety, service station, and personal cleanliness and sanitation standards as required.
• Notify management of broken equipment or unsafe/unsanitary conditions.
• Manually handle/lift/carry product up to 60 pounds between knee and shoulders.

Requirements

• Must be eligible to work in the United States of America.
• Ability to communicate in English, both orally and written, with guests and employees.
• Ability to work as part of a team.
• Ability to understand verbal directions, as well as written menus, recipes, and workplace safety signage.
• Active listening and observation skills.
• Knowledge of common food allergies and understanding of cross-contamination issues.
• Outgoing personality with good oral comprehension, expression, and speech clarity.
• Ability to work under pressure and deal with stressful situations during busy periods.

Nice-to-haves

• Previous food & beverage service work preferred, but not always required.

Benefits

• Discounted stays and food & beverage at affiliated properties.