Breakfast Server - AC Hotel MPLS Downtown

Ac Hotel Minneapolis Downtown - Minneapolis, MN

Full-time

Minneapolis, MN

About the position

The Breakfast Server at AC Hotel Minneapolis Downtown is responsible for providing prompt and courteous food service to restaurant customers. This role involves managing customer interactions, ensuring a high standard of service, and maintaining cleanliness in the dining area. The position requires a friendly demeanor and the ability to handle various tasks efficiently while adhering to health and safety standards.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendations to customers.
• Maintains cleanliness standards in restaurant, waitstation and kitchen service area to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment.
• Attends all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Requirements

• High school education or equivalent.
• Previous experience in a similar position of 3 months or longer.
• Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in oral and written English.

Benefits

• Marriott Discounts worldwide
• Sage Hotel Restaurant Discounts across the US
• Medical, Vision, Dental Insurance for full time associates
• 401k for all
• Discount Parking and easy access to public transit