Bridge Services Supervisor 9 (Toll Booth Supervisor) - Blue Water Bridge

$49,504 - $69,243/Yr

State of Michigan - Port Huron, MI

Full-time - Entry Level

Remote - Port Huron, MI

Justice, Public Order, and Safety Activities

About the position

The Bridge Services Supervisor 9 (Toll Booth Supervisor) at the Blue Water Bridge is responsible for overseeing and coordinating the work of subordinate personnel at a state-operated bridge. This role involves ensuring compliance with toll collection and revenue accounting policies, resolving customer complaints, and making final determinations on toll classifications. The position operates within a 24/7 environment, requiring flexibility in scheduling, including weekends and holidays.

Responsibilities

• Coordinate and direct the work of subordinate personnel at the bridge.
• Ensure compliance with toll collection and revenue accounting policies and procedures.
• Resolve customer complaints and public inquiries regarding toll classifications.
• Make final determinations on toll classifications and related issues.
• Work various schedules, including weekends and holidays, as needed.

Requirements

• High school diploma or equivalent education.
• Four years of experience equivalent to a Bridge Services Representative, including three years equivalent to a Bridge Services Representative E7 or two years equivalent to a Bridge Services Representative 8.
• Completion of 30 semester credits including 12 semester credits in accounting, business, finance, management, mathematics, public administration, or statistics may substitute for experience.
• Two years of managerial/supervisory experience or four years of experience focused on processing financial transactions.
• Possess a valid driver's license.
• Possess a Western Hemisphere Travel Initiative (WHTI) document or obtain one within 90 days from the date of appointment.

Nice-to-haves

• Experience with Microsoft Office software, specifically Word and Excel.
• Supervisory experience with union staff members.
• Experience in customer service with face-to-face delivery.

Benefits

• Health, mental health, dental, and vision insurance for employees and their families.
• Life insurance benefit of two times annual salary (up to $200,000).
• Long-term disability insurance.
• 401(k) and 457 retirement plans with state contributions and matching.
• Vacation and sick leave ranging from 15 to 35 personal days and 13 sick days per year.
• Paid parental leave of 12 weeks after birth or adoption.
• Paid holidays including New Year's Eve and Day, Memorial Day, Thanksgiving, and more.
• Annual longevity bonuses for employees with five years of service.
• Flexible spending account (FSA) and health savings account (HSA) options.
• Tuition reduction programs for employees and family members.
• Professional development reimbursement for education and training.