Bridge Services Supervisor 9 (Toll Booth Supervisor) - Blue Water Bridge

$49,504 - $69,243/Yr

State of Michigan - Port Huron, MI

Full-time - Entry Level

Remote - Port Huron, MI

Justice, Public Order, and Safety Activities

About the position

The Bridge Services Supervisor 9 (Toll Booth Supervisor) at the Blue Water Bridge is responsible for overseeing the operations of toll collection and revenue accounting at a state-owned bridge. This role involves coordinating and directing the work of subordinate personnel, making final determinations on toll classifications, and resolving customer complaints and public inquiries. The position operates within a 24/7 environment, requiring flexibility in scheduling, including weekends and holidays.

Responsibilities

• Coordinate and direct the work of subordinate personnel at the toll booth.
• Ensure compliance with toll collection and revenue accounting policies and procedures.
• Make final determinations on toll classifications.
• Resolve customer complaints and public inquiries effectively.
• Supervise the daily operations of the toll booth, ensuring efficiency and accuracy.

Requirements

• High school diploma or equivalent education.
• Four years of experience equivalent to a Bridge Services Representative, including three years as a Bridge Services Representative E7 or two years as a Bridge Services Representative 8.
• Completion of 30 semester credits in relevant fields such as accounting, business, finance, management, mathematics, public administration, or statistics may substitute for some experience.
• Two years of managerial/supervisory experience or four years of experience focused on processing financial transactions.

Nice-to-haves

• Experience with Microsoft Office software, specifically Word and Excel.
• Supervisory experience with union staff members.
• Customer service experience, particularly face-to-face interactions.

Benefits

• Health, mental health, dental, and vision insurance for employees and their families.
• Life insurance coverage of two times the employee's annual salary (up to $200,000).
• Long-term disability insurance.
• 401(k) and 457 retirement plans with state contributions and matching.
• Paid vacation and sick leave, with additional days for community service.
• Paid parental leave of 12 weeks after birth or adoption.
• Paid holidays including New Year's, Memorial Day, Thanksgiving, and more.
• Annual longevity bonuses for employees with five years of service.
• Flexible spending accounts and health savings accounts.
• Tuition reduction programs for employees and family members.
• Professional development reimbursement up to $2,000 per year.