This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
BRING YOU DOG TO WORK Customer Service and Inbound Sales Rep
Vitavet Labs - Westlake Village, CA
posted 3 months ago
About the position
Vitavet Labs Inc is seeking a full-time Customer Service and Inbound Sales Representative to join their growing pet nutrition company. This role involves handling inbound calls, assisting customers with inquiries about products, and providing excellent service in a fun, fast-paced environment where employees can bring their dogs to work. The company offers training for both experienced and new employees, emphasizing the importance of communication skills and customer rapport.
Responsibilities
- Handle an average of 40-60 inbound calls a day
- Develop a rapport with customers, demonstrating a friendly and helpful manner
- Answer inquiries from customers concerning products and their uses
- Apply knowledge of the field and product features to match products to the needs of clients
- Identify opportunities to up-sell or cross-sell based on customer needs
- Maintain customer records in database
- Collect and enter orders into CRM
- Thoroughly address all customer inquiries, including nutritional aspects of products
- Perform administrative duties such as verifying e-store orders and processing returns
- Perform other related duties as assigned
Requirements
- High School Diploma or Equivalent
- Outstanding written and verbal communication
- Active listener
- Computer literate and willingness to learn
- Ability to multi-task and adapt to a fast-paced environment
- Prior Call Center experience a plus
- Bilingual a plus
Nice-to-haves
- Prior Call Center experience
- Bilingual
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- 401(k) matching
- Employee discount
- Signing bonus - up to $1,000
