Broadband Specialist I

MediaCom - Ottumwa, IA

Full-time - Entry Level

Ottumwa, IA

1,001-5,000 employees

Telecommunications

About the position

The Broadband Specialist I (Field Technician) at Mediacom Communications is responsible for the installation and maintenance of cable television and broadband services. This role involves driving a company vehicle to customer locations, performing installations, and ensuring customer satisfaction through effective communication and service delivery. The position offers opportunities for growth and development within the company, supported by ongoing training and a comprehensive benefits package.

Responsibilities

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment.
• Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
• Analyze picture quality and judge acceptability of picture delivered following installation of cable service.
• Work with connectors, fasteners, and wire and use hand tools.
• Use customary CATV hand and power tools in performance of job duties.
• Complete appropriate paperwork functions as prescribed by system management.
• Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices.
• Climb poles with proper equipment (safety belt, safety strap, and climbers), ladders, or other structures as needed.
• Lift and carry loads up to 100 lbs. (including line ladder); work within limited confines, such as crawl spaces.
• Properly use, store, and maintain a VOM or DMM to check for 'open' or 'short' online as well as AC and DC voltages.
• Read general drop system layouts from blueprints.
• Inform customers of FCC Rules and Company policies as they pertain to customers.
• Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance.
• Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
• Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.

Requirements

• No experience required.
• High school diploma or GED required.
• Valid driver's license required: satisfactory driving record required.
• General level of mechanical and consumer devices knowledge.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.

Benefits

• Company provided vehicle and gas card!
• Paid on the job training and opportunity to promote quickly!
• Company provided tools, tablet, and phone!
• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Pay increases through self-guided training!
• Performance bonus potential!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment up to $5,000 per year for qualified employees!
• Company provided uniforms and boots!
• Employee Wellness Program!