Broadcast Site Reliability Engineer

$43,098 - $61,589/Yr

Dish - Gilbert, AZ

Full-time - Entry Level

Gilbert, AZ

Broadcasting and Content Providers

About the position

The Broadcast Site Reliability Engineer (BSRE) at DISH is responsible for maintaining the reliability and performance of satellite and streaming channels. This role bridges the gap between IT and broadcast operations, focusing on operational tasks such as monitoring, automating, and improving system performance. The BSRE will ensure the smooth operation of critical systems, prevent incidents, and manage infrastructure to enhance service delivery to DISH and Sling customers.

Responsibilities

• Use monitoring systems for alerting and dashboards for local, national, and international channels.
• Take action to restore channels or bring up additional server/infrastructure capacity.
• Coordinate with internal departments/stakeholders to troubleshoot and resolve broadcast/content/network/maintenance issues.
• Build and maintain monitoring that alerts on symptoms rather than on outages.
• Measure and optimize system performance, pushing capabilities forward and innovating for continual improvement.
• Perform system and web-server administration, writing scripts, and conducting remote administration of servers and network devices.
• Triage internally reported and executive escalated single-user issues.
• Support Video Services Incident Operations model during high-severity incidents.
• Work on-call shifts to prevent incidents from occurring.
• Perform support activities to restore channel outages or remove channels due to contractual expiration.
• Document and disseminate provider-initiated maintenance activities.
• Propose solutions and improvements to enhance engineering processes.
• Adhere to all safety protocols and guidelines during engineering activities.

Requirements

• An associate's degree or two years of experience/training in related fields is recommended; or a Bachelor's degree in computer science or related discipline.
• Ability to work any schedule as assigned to meet the needs of the 24/7 business.
• Ability to prioritize work during high-pressured situations.
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement.
• Ability to collaborate and communicate at a high level, including writing reports and procedure documents.
• Ability to serve as a mentor for both new employees and peers.
• Exceptional attention to detail in maintaining precise and organized records.
• Effective time management skills to prioritize tasks and meet project deadlines.

Nice-to-haves

• Proven work experience as a Site Reliability Engineer or similar role.
• Relevant training and/or certifications as a Site Reliability Engineer.
• Previous success in technical engineering.
• Coding experience beyond simple scripts.
• Ability to program using one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript.

Benefits

• Flexible spending accounts
• HSA
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Career opportunities
• Flexible time away plan