Broker Support Specialist/Client Service

$50,000 - $60,000/Yr

Consolidated Human Resources - Park Ridge, NJ

Part-time,Full-time

Remote - Park Ridge, NJ

Professional, Scientific, and Technical Services

About the position

The Broker Support Specialist at Consolidated Human Resources (CHR) is a detail-oriented and proactive role focused on managing employee benefits programs. This position ensures compliance with regulations while providing exceptional support to employees regarding their benefits inquiries. The specialist will serve as the primary contact for benefits-related questions, conduct orientation sessions, and collaborate with various stakeholders to optimize benefits delivery.

Responsibilities

• Administer employee benefits programs, including health insurance, retirement plans, and wellness initiatives.
• Serve as the primary point of contact for employees regarding benefits-related questions and issues.
• Conduct benefits orientation sessions for new hires and provide ongoing education about available benefits.
• Maintain accurate records of employee benefits enrollments, changes, and terminations.
• Collaborate with insurance carriers and vendors to resolve issues and ensure timely processing of claims.
• Monitor compliance with federal and state regulations related to employee benefits.
• Assist in the annual benefits renewal process, including gathering data and preparing reports.
• Analyze benefits data and trends to recommend improvements or changes to programs.
• Support the HR team with special projects and initiatives as needed.
• Collaborate with external benefits providers to ensure high-quality service delivery.
• Negotiate contracts and manage relationships with vendors to optimize benefits.
• Conduct regular analysis of benefits programs to assess their effectiveness and competitiveness.
• Prepare reports and presentations for management to support decision-making processes.
• Maintain up-to-date knowledge of federal, state, and local benefits regulations.
• Ensure that all benefits programs comply with applicable laws and regulations and implement necessary changes to maintain compliance.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3 years of experience in benefits administration or HR.
• Strong knowledge of employee benefits laws and regulations (e.g., ERISA, ACA).
• Excellent communication and interpersonal skills.
• Proficient in HRIS and Microsoft Office Suite.
• Strong analytical and problem-solving abilities.
• Ability to handle sensitive information with confidentiality.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.