Brokerage Client Services Associate (Hybrid)

$37,960 - $56,493/Yr

Fulton Financial Corporation - Lancaster, PA

Full-time - Entry Level

Remote - Lancaster, PA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Brokerage Client Services Associate plays a crucial role in providing high-quality operational support to Financial Advisors and their clients. This full-time hybrid position involves managing daily administrative operations, serving as the first point of contact for client interactions, and ensuring compliance with regulatory requirements. The role emphasizes continuous learning and work-life integration, contributing to the overall success of Fulton Financial Advisors.

Responsibilities

• Responsible for the daily administrative operations for assigned Financial Advisor(s).
• Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.
• Perform clerical and administrative tasks, including the preparation and processing of correspondence and communications, prepare various reports, and daily filing of client information.
• Onboards new clients while ensuring all required documentation is complete and accurate and monitors the incoming transfer of new assets.
• Responsible for assisting clients with paperwork related to account transfers, beneficiary designations, and other maintenance requests. Processes client transactions, such as deposits and withdrawals, while ensuring compliance with regulatory requirements.
• Collaborates with Financial Advisor(s) to prepare client meetings and presentations, including gathering relevant data and creating reports.
• Creates and maintains records and files utilizing Client Relationship Management (CRM) software. Ensures required client paperwork is current with firm and industry requirements, rules, and regulations.
• Assists Financial Advisor(s) with marketing efforts including seminars and other client facing events.
• Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
• Functions as a part of a larger team dedicated to helping achieve Fulton Financial Advisors' overall sales goals.
• May participate in client meetings with a Financial Advisor(s) upon request.

Requirements

• Bachelor Degree or the equivalent experience, preferably in Business, Finance or related field.
• 3 or more years administration in financial services or sales environment.
• 2 or more years experience with investment operations, procedures, and transfers (preferred).
• Knowledge of mathematics sufficient to process account and transaction information.
• Ability to use appropriate interpersonal styles and communicate effectively both orally and in writing with all organizational levels.
• Ability to initiate and proactively follow up on submitted items to ensure completion, resolve errors questions or concerns.
• Knowledge of investment industry terminology.
• Experience with Microsoft Office Suite.
• Experience with client relationship management (CRM) software, or similar contact management software.

Nice-to-haves

• SIE (Security Industry Essentials), Series 7, Series 63 (or Series 66) certifications (preferred).
• Must be able to be affiliated with our Broker Dealer (preferred).

Benefits

• Medical plans with prescription drug coverage
• Flexible spending account or health savings account
• Dental and vision insurance
• Life insurance
• 401(k) program with employer match
• Employee Stock Purchase Plan
• Paid time off programs including holiday pay and paid volunteer time
• Disability insurance coverage
• Maternity and parental leave
• Adoption assistance
• Educational assistance
• Robust wellness program with financial incentives