BT Sales Manager - Hyatt Centric French Quarter - New Orleans

About the position

As the Business Transient Sales Manager, you will be responsible for providing the highest levels of customer service to both internal partners and external clients. This role requires a quick, timely, and professional response to all inquiries, ensuring that communication is clear and representative of Concord Hospitality. You will need to demonstrate excellent time management, self-motivation, and proactive planning, with a keen focus on detail. Your responsibilities will include maintaining existing accounts and developing new business for the hotel, as well as managing all aspects of pre-event, event, and post-event details. This includes tracking and communicating particulars of each assigned event, such as room blocks, meeting space, special concessions, and billing details. Additionally, you will work with internal and external partners to forecast group rooms and F&B revenues, gaining knowledge of the hotel's offerings and strategies to maximize revenue. Consistently attaining sales activity goals and participating in necessary meetings and training will be essential. You will also be expected to foster teamwork and embody an entrepreneurial spirit, advocating for your career development and complying with company policies and procedures.

Responsibilities

• Provide the highest levels of customer service to internal partners and external clients.
• Respond in a quick, timely, and professional manner to all inquiries.
• Demonstrate excellent time management, self-motivation, and proactive planning.
• Maintain existing assigned accounts and develop new business for the hotel.
• Monitor and manage all aspects of pre-event, event, and post-event details.
• Attend customer functions as needed.
• Work with partners to forecast group rooms and F&B revenues.
• Gain knowledge of hotel's food and beverage products and function space.
• Consistently attain sales activity and individual revenue goals.
• Learn and use digital sales systems and sales processes.
• Participate in internal meetings, conference calls, and training.
• Foster teamwork and embody an entrepreneurial spirit.
• Advocate for personal career development and training opportunities.
• Comply with company's policies and procedures.

Requirements

• Strong customer service skills.
• Excellent time management and organizational skills.
• Ability to maintain and develop business relationships.
• Proficient in managing event details and logistics.
• Knowledge of food and beverage products and pricing.
• Experience with digital sales systems and sales processes.

Nice-to-haves

• Experience in hotel sales or event management.
• Familiarity with Delphi, CI/TY, and PMS systems.

Benefits

• Competitive wages.
• Comprehensive benefit package including medical/dental/vision plans.
• Life insurance and disability options.
• 401K options.
• Tuition assistance.
• Discounted room rates at Concord managed hotels.
• Training & development and career advancement opportunities.