Budtender/Customer Service

$31,200 - $31,200/Yr

Lume Cannabis Co. - Holly, MI

Part-time - Entry Level

Holly, MI

Truck Transportation

About the position

As a Budtender/Customer Consultant at Lume Cannabis CO, you will play a vital role in providing exceptional customer service and promoting a positive shopping experience for customers. This position requires a friendly and outgoing personality, with a commitment to educating customers about cannabis products and ensuring compliance with all regulations. The role is part-time and offers opportunities for professional development within the cannabis industry.

Responsibilities

• Conduct sales and customer service through maintaining a properly stocked, organized, uncluttered, safe, and inviting store environment.
• Promote a positive, customer-service oriented work environment, including greeting customers warmly when they enter.
• Comply with established state, local, and company policies and procedures.
• Stay up-to-date with new products, strains, changes in law, and industry trends to provide the highest level of customer service.
• Educate patients about a variety of cannabis products including flower, edibles, and concentrates, providing information based on patient needs/requests.
• Advise patients on proper safety measures to follow when consuming cannabis.
• Maintain and use POS and METRC systems for all in-store, online, and phone orders accurately.
• Handle cash and discount applications completely and accurately.
• Verify proper paperwork, documentation, and ID of all customers.
• Maintain proper patient information and records.
• Weigh and package products as needed.

Requirements

• Exceptional interpersonal and customer service skills.
• Self-motivated with a positive attitude, team-oriented and disciplined work ethic.
• Detail-oriented; able to stay organized and on task in a fast-paced environment.
• Previous retail cannabis experience strongly preferred.
• Experience handling cash transactions and maintaining a balanced drawer.
• Ability to perform to sales goals and team goals.
• 3+ years of experience in a retail environment.
• 2+ years of cannabis retail experience preferred.
• High School Diploma.
• Minimum of 21 years of age.
• Must pass any and all required background checks.
• Must remain compliant with all state and company rules and regulations.
• Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance).

Benefits

• 401(k)
• Employee discount