Buffalo Wild Wings - Hospitality Manager - Springfield

Buffalo Wild Wings - Springfield, OH

Full-time - Entry Level

Springfield, OH

Food Services and Drinking Places

About the position

The Hospitality Manager at Buffalo Wild Wings is responsible for supervising the restaurant's operations on a shift-by-shift basis, focusing primarily on the dining room area. This role involves managing hospitality staff, ensuring guest satisfaction, and maintaining a safe and clean environment. The manager is expected to model hospitality behaviors, handle guest complaints, conduct interviews, and oversee training programs for new team members. Additionally, the Hospitality Manager is tasked with achieving sales and profit goals while adhering to compliance and quality standards.

Responsibilities

• Supervise restaurant operations on a shift-by-shift basis.
• Manage hospitality staff planning and development.
• Ensure guest satisfaction and responsible alcohol service.
• Handle guest complaints effectively during shifts.
• Conduct interviews and support orientations for new team members.
• Plan and lead shift meetings, building camaraderie among staff.
• Utilize compliance systems and manager tools for proper shift execution.
• Maintain cleanliness standards and hold team members accountable.
• Manage shifts to achieve sales and profit goals.
• Create weekly schedules for direct reports within budgeted labor guidelines.

Requirements

• High School diploma or equivalent; coursework in restaurant management preferred.
• 1+ years of prior professional experience in restaurant/retail management.
• Proper food handlers and alcohol dispensing certifications (if required by law).
• Valid driver's license and satisfactory criminal history.
• General knowledge of labor laws, health codes, and safe food handling.
• Good people management, communication, and listening skills.
• Demonstrated time management and organizational skills.
• Self-motivated, detail-oriented, and passionate about teaching others.

Nice-to-haves

• Experience in time management and organizational skills.

Benefits

• Flexible scheduling including days, nights, weekends, and holidays.