Building Automation Service Specialist - Cypress. CA

About the position

As a Service Specialist at Siemens, you will play a crucial role in maintaining and servicing automation systems within our Smart Buildings division. This position involves executing digitalization strategies, responding to service calls, and ensuring customer satisfaction through effective communication and technical expertise. You will be responsible for performing repairs, maintaining service documentation, and providing training to customer personnel, all while adhering to safety and operational standards.

Responsibilities

• Execute digitalization and standard service operations strategies.
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel.
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path.
• Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintain tools and test equipment.
• Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned.
• Perform repairs as directed on all automation system types.
• Complete service ticket documentation per the policy, follow and maintain preventive maintenance schedules.
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools.
• Provide instructions to customer personnel regarding proper system operations and assist with training.
• Identify and report system discrepancies, suggest system upgrade opportunities, and assist in pricing of repairs and upgrades to existing agreements.
• Perform system checkout and startup on projects.
• Work overtime when needed and participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs.

Requirements

• 1+ years' experience servicing electronic control or HVAC equipment.
• Electro-mechanical experience (either in a previous role or through education) and user PC/software skill.
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions.
• Must be able and willing to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted.
• Experience with Microsoft Office (Word, Excel, and Outlook).
• Ability and willingness to work overtime when needed.
• Must be 18 years of age and possess a valid driver's license with limited violations.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Nice-to-haves

• High school diploma or state-recognized GED.
• Specialized skill training/certification.
• 1+ years of experience installing and servicing electronic control or HVAC equipment.
• Knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations.
• Engineering and programming (PLC or BMS) background.
• Knowledge of building system communication protocols (BACnet, Modbus, TCP/IP).

Benefits

• Health and wellness benefits.