Building Automation Service Specialist – Mid Level – Sacramento, CA

$52,290 - $89,640/Yr

Siemens - Sacramento, CA

Full-time - Mid Level

Sacramento, CA

Machinery Manufacturing

About the position

The Building Automation Service Specialist at Siemens is responsible for performing maintenance and service tasks on automation systems, ensuring efficient and sustainable building operations. This role involves responding to service calls, executing service agreements, and maintaining documentation of services performed. The specialist acts as the face of Siemens, interacting with customers to help them save energy and improve their environments.

Responsibilities

• Execute digitalization and standard service operations strategies.
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel.
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path.
• Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned.
• Perform repairs as directed on all automation system types.
• Complete service ticket documentation per the policy and maintain preventive maintenance schedules.
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools.
• Provide instructions to customer personnel regarding proper system operations and assist with training.
• Identify and report system discrepancies, suggest system upgrade opportunities, and assist in pricing of repairs and upgrades to existing agreements.
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs.
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues.
• Work Overtime as needed and work Rotational On-Call and/or Minimal Overnight Travel.

Requirements

• Electro-mechanical experience (either in a previous role or through education) and user PC/software skill.
• 1-3 years of experience performing preventive maintenance and diagnostics of automation systems.
• Demonstrated on-the-job experience with open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking.
• Engineering concepts, programming, job start-up and checkout, and troubleshooting experience.
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions.
• Must be able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted.
• Experience with Microsoft Office (Word, Excel, and Outlook).
• Must be 18 years of age and possess a valid driver's license with limited violations.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Nice-to-haves

• High school diploma or state-recognized GED.
• Specialized skill training/certification.
• Experience installing and servicing electronic control or HVAC equipment; 1+ years.
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations.
• Engineering and programming (PLC or BMS) background.

Benefits

• Health and wellness benefits including medical, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and training.