Building Automation Service Specialist - Mid Level - Sacramento, CA

About the position

As a Service Specialist at Siemens, you will play a crucial role in maintaining and servicing automation systems, ensuring efficient and sustainable building operations. This position involves executing digitalization strategies, responding to service calls, and providing exceptional customer support. You will work closely with various internal teams and be responsible for completing service documentation, maintaining preventive maintenance schedules, and developing strong relationships with customers to identify and resolve their needs.

Responsibilities

• Execute digitalization and standard service operations strategies.
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel.
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path.
• Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintain tools and test equipment.
• Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned.
• Perform repairs as directed on all automation system types.
• Responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules.
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools.
• Provide instructions to customer personnel regarding proper system operations and assist with training.
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and perform system checkout and startup on projects.
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs perform other duties as assigned.
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues.
• Work Overtime as needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments).
• Work Rotational On-Call and/or Minimal Overnight Travel.
• Use Siemens technology and devices, work remotely, identify and quote deficiency repairs and manage deadlines.

Requirements

• Electro-mechanical experience (either in a previous role or through education) and user PC/software skill.
• 1-3 years of experience performing preventive maintenance and diagnostics of automation systems.
• Demonstrated on-the-job experience with open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking.
• Engineering concepts, programming, job start-up and checkout, and troubleshooting.
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions.
• Must be able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted.
• Experience with Microsoft Office (Word, Excel, and Outlook).
• Must be 18 years of age and possess a valid driver's license with limited violations.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Nice-to-haves

• High school diploma or state-recognized GED.
• Specialized skill training/certification.
• Experience installing and servicing electronic control or HVAC equipment; 1+ years.
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations.
• Engineering and programming (PLC or BMS) background.

Benefits

• Health and wellness benefits including medical, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Employee discounts and wellness programs.