Building Automation Service Specialist - St. Louis, MO

$55,160 - $94,560/Yr

Siemens - Saint Louis, MO

- Mid Level

Saint Louis, MO

Computer and Electronic Product Manufacturing

About the position

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives. Our Service Specialists perform assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Why is this so important? Our Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintain tools and test equipment
• Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types
• Responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and perform system checkout and startup on projects
• Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs perform other duties as assigned
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues
• Use Siemens technology and devices, work remotely, identify and quote deficiency repairs and manage deadlines

Requirements

• Electro-mechanical aptitude (based on previous experience and/or education) and user PC/software skill
• 3+ years of experience performing preventive maintenance and diagnostics of automation systems
• Demonstrated use of open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Demonstrated use of engineering concepts, programming, job start-up and checkout, and troubleshooting
• Ability to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Must be able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted
• Knowledgeable in Microsoft Office (Word, Excel, and Outlook)
• Rotational On-Call and/or Minimal Overnight Travel
• Compressed schedule performance can be a factor and will require extended hours to meet commitments
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Must be 18 years of age and possess a valid driver's license with limited violations

Nice-to-haves

• High school diploma or state-recognized GED
• Specialized skill training/certification
• Experience installing and servicing electronic control or HVAC equipment; 1+ years
• Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background

Benefits

• Variety of health and wellness benefits
• Pay range for this position is $55,160 - $94,560, depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.