Building Materials Order Puller

Koopman Lumber - Andover, MA

Full-time

Andover, MA

Building Material and Garden Equipment and Supplies Dealers

About the position

The Building Materials Order Puller at Koopman Lumber Co Inc is responsible for providing exceptional customer service by assisting customers with their orders, ensuring a positive shopping experience, and maintaining a clean and safe work environment. This role involves loading and unloading materials, operating a forklift, and interacting with customers to promote a welcoming atmosphere.

Responsibilities

• Greets customers when they enter the yard
• Loads and safely handles customer orders
• Maintains knowledge of proper identification of inventory items
• Locates and pulls correct items by type, style and quantity as directed by supervisor to fill order completely, quickly and accurately
• Assists supervisor, other employees and other work areas as needed
• Operates forklift to load and unload trucks as directed by supervisor
• Assists truck drivers in loading merchandise and materials ensuring it is safely and properly handled to prevent damage
• Assists truck drivers in unloading of and returning of credit items and ensures items are returned to proper storage location
• Unloads incoming freight and checks count to see if it is correct
• Completes necessary reports, i.e., checks orders filled, checks material received and forklift inspection sheets
• Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
• Provides the highest level possible of service to all customers with the main objective of serving our retail customers
• Provides customers with information on additional items related to purchases made
• Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market
• Maintains clean and litter-free environment
• Performs duties in a safe manner observing safe procedures while constantly alert to any unsafe working conditions
• Attends and participates in all company-sponsored training programs as required
• Promotes team concept

Requirements

• Must be at least 18 years old
• Clean driving record
• Ability to do math, read orders, and follow instructions
• Good interpersonal, communication and customer service skills both on the phone and in person
• Knowledge and ability to use safe lifting techniques