YMCA of the Suncoast - Lecanto, FL
posted 4 days ago
About the position
The Building Supervisor is responsible for the general safety and security of the building. This includes responding to lightning notice appropriately, serving as the go-to person for incidents (altercations, first line complaints, emergency situations), performing walkthroughs of the building often with the lens of SMART and safety, and completing facility closing reports. Upon hire, qualified candidates will complete an internal training program within in the first 60 days resulting in the opportunity for possible promotion to the Membership Specialist position. The Member Specialist role includes a higher rate of pay and expanded responsibility. The YMCA of the Suncoast is seeking a magnetic, meticulous, mindful Member Service superhero to take our customer service efforts to the next level. The Member Services Representative is expected to deliver exceptional customer service to inquiring members, guests, and program participants, helps create a friendly and welcoming environment by greeting all who enter the Y, responds to general questions and assists with requests for assistance with membership changes or transactions, and contributes to membership sales by giving tours, promoting memberships, providing information about programs, events and more.
Responsibilities
- Complete all requirements of Member Specialist I Position within 60 days of hire date.
- Create a warm and welcoming environment.
- Educate members and prospective members about the services the YMCA offers.
- Introduce yourself to all members and get to know each member's name.
- Thank members for allowing us to serve them.
- Assist members and prospective members at welcome desk.
- Receipting into Active all new memberships.
- Enter financial and payment information into Active.
- Make Photo ID cards for all YMCA facility members.
- Conduct tours of the facility to assess members' needs.
- Follow up on tours conducted.
- Assist with reservations for wellness center orientations.
- Handle all phone inquiries regarding membership and program information.
- Input all program registrations through receipting.
- File all necessary paperwork as required.
- Help develop and participate in Member Appreciation/Retention activities.
- Assist with annual membership data audit.
- Report suspicious activity that may lead to child abuse or violate the code of conduct.
- Maintain and clean facility and care for equipment.
Requirements
- Must be a minimum of 17 years of age.
- High school graduate or equivalent required.
- At least 1-year previous customer service experience required.
- Required upon hire, must have completed Intro to Y's Cause & Culture, Ys Way to Service & Engagement, and I Hear You: Service with CARE trainings.
- Must be working towards meeting the criteria of the Member Specialist I position within 60 days of hire date.
- CPR, AED and First Aid certification preferred.
Nice-to-haves
- College degree with emphasis in Marketing or Communications preferred.
- Broad overview of the YMCA as it operates as a local, national and international movement preferred.
Benefits
- Opportunity to increase rate of pay upon completion of required training.
