Business Account Executive

Spectrum - Duluth, GA

Full-time - Entry Level

Duluth, GA

10,001+ employees

Telecommunications

About the position

The Business Account Executive is responsible for selling primary and ancillary communications solutions to small and medium-sized businesses within a specified territory. This role focuses on generating new customers for Internet, voice, and video services, while also selling bundled services. The AE will develop and implement a Territory Plan to expand the customer base and achieve sales and revenue goals through effective prospecting and lead management.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Place orders through order management software.
• Collaborate with Account Coordinator for non-automated orders to ensure timely and accurate administrative support.
• Redirect customer service inquiries to the Customer Service department, focusing on sales activities.
• Understand Spectrum Business coax services, rates, and applicable taxes thoroughly.
• Demonstrate selling skills and product knowledge, practicing regularly with other Account Executives.
• Engage in continuous learning through sales books and courses to improve sales techniques.
• Maintain accurate records of all sales and prospecting activities using Salesforce.com.
• Meet and exceed performance standards as defined by the department's Standards of Performance (SOP).
• Attend and participate in sales meetings as established by management.

Requirements

• Ability to read, write, speak, and understand English.
• Knowledge of communications technologies and services, particularly telephone and Internet fundamentals.
• Valid driver's license with a satisfactory driving record.
• Bachelor's degree in business, marketing, or a related field, or equivalent experience.

Nice-to-haves

• 3-5 years of outside sales experience in a high transaction, short closing cycle model.
• Proven sales history of meeting or exceeding targets.

Benefits

• Comprehensive pay and benefits package that rewards employees for their contributions.
• Support for all aspects of employee well-being.