USAA - San Antonio, TX
posted 5 months ago
As a Business Advisor II in the Fraud Detection Training Program at USAA, you will play a crucial role in advising stakeholders by providing comprehensive business planning guidance. This includes conducting research, developing strategies, planning, and implementing procedures and processes aimed at enhancing business viability while ensuring compliance and competitiveness in the market. Your expertise will assist in the development and implementation of solutions that influence business decisions across relevant lines of business. You will be tasked with identifying opportunities to change, enhance, or streamline existing business programs, as well as pinpointing regulatory and operational gaps that could pose risks to financial integrity, reputation, or member safety. Additionally, you will be responsible for conducting training sessions for contact center staff and alert management, ensuring that all team members are well-equipped to handle fraud detection effectively. In this role, you will identify opportunities for procedure and process improvement, collaborating with enterprise partners to facilitate the development of business rules, requirements, and artifacts for various business projects and initiatives. You will coordinate with stakeholders and program/project sponsors to ensure successful implementation of products and initiatives. Your responsibilities will also include coordinating training and communications, such as job aids, for new processes and product changes. Periodic testing against key controls will be part of your duties, along with the collection and documentation of business decisions in line with enterprise record retention standards. You will ensure that risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with established risk and compliance policies and procedures.