Business Advisor II - Fraud Operations

USAA

Full-time - Mid Level

Credit Intermediation and Related Activities

About the position

The Business Advisor II - Fraud Operations at USAA plays a crucial role in overseeing daily operations, analyzing data for improvement opportunities, and developing solutions such as reporting and dashboards. This position focuses on identifying regulatory and operational gaps to mitigate risks associated with financial and reputational harm, while also providing training and guidance to stakeholders to enhance business processes and compliance.

Responsibilities

• Identify opportunities for procedure and process improvement and implement business solutions to meet needs.
• Collaborate with enterprise partners to develop business rules, requirements, and artifacts for projects and initiatives.
• Coordinate with stakeholders and program/project sponsors to ensure successful implementation of products and initiatives.
• Conduct training and create communications such as job aids for new processes and product changes.
• Perform periodic testing against key controls and address any identified issues.
• Assist in the collection and documentation of business decisions in line with enterprise record retention standards.
• Ensure risks associated with business activities are identified, measured, monitored, and controlled according to risk and compliance policies.

Requirements

• Bachelor's degree or 4 years of related experience in lieu of a degree.
• 2 years of project management or business planning experience.
• Developing knowledge of relevant industry technology applications such as Salesforce, SharePoint, and CRM systems.
• Experience in developing recommendations or solutions to improve efficiency and business processes.
• Developing written and verbal communication skills to effectively deliver information to stakeholders and management levels.
• Knowledge of risk management frameworks and regulatory requirements for applicable lines of business.
• Familiarity with Microsoft Office tools.

Nice-to-haves

• 2+ years of experience with project management and Excel.
• 2+ years of experience in developing, analyzing, and maintaining reporting for operational strategies.
• 1+ years of experience in Fraud Operations, including fraud call center experience.
• US military experience through service or as a military spouse/domestic partner.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance and parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays and 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education support.