Business Analysis Manager, Planning & Operations

Cisco - San Jose, CA

Full-time - Mid Level

San Jose, CA

Computer and Electronic Product Manufacturing

About the position

The Business Analysis Manager for Planning & Operations will play a crucial role in the Security and Collaboration Strategy and Planning Operations team. This position focuses on defining, articulating, and prioritizing work to drive design across various products and teams, ensuring efficient solution development. The role encompasses the entire product life cycle, including requirement analysis, architecture design, code implementation, testing, deployment, and support, all within an agile environment.

Responsibilities

• Drive capability co-design sessions, assess requirements, and evaluate IT solutions on quality.
• Influence delivery options by facilitating sessions with end-users, detailing requirements and user stories.
• Align with business architecture business rules, policies, and critical business decisions.
• Evaluate solutions considering operational impacts to improve capability delivery and partner experience.
• Support testing strategy and plan, write test scenarios (SIT/UAT), and make Go/No-Go decisions.
• Implement and improve SaaS business processes end-to-end.
• Serve as the conduit to the DevOps team and collaborate with Sales Operations.
• Identify, document, and communicate process changes to users.
• Apply Agile methodologies, working in sprints.

Requirements

• Bachelor's degree with 7+ years of experience or Master's degree with 3+ years of experience or equivalent industry experience.
• 5+ years of experience using Salesforce for demand generation, lead and opportunity lifecycles, account and campaign management.
• 5+ years of experience translating requirements using collaboration and visualization tools.
• 2+ years of experience using marketing automation tools.

Nice-to-haves

• Experience working in Aha and JIRA.
• Experience using dashboards/BI tools such as Tableau to build reports.
• Salesforce certifications.
• Scrum Master certification.
• Familiarity with Cisco technologies.
• Experience working with sales teams.
• Excellent documentation skills.
• Excellent planning, interpersonal, and prioritization skills.
• A history of leading and supporting successful projects.

Benefits

• 10 days off each year for volunteer work.
• Support for diversity and inclusion initiatives.
• Opportunities for professional growth and development.