Business Analyst 3/Workforce Programs Support

$71,760 - $71,760/Yr

State of Montana - Helena, MT

Full-time - Entry Level

Helena, MT

Administration of Economic Programs

About the position

The Business Analyst 3/Workforce Programs Support role is focused on enhancing the efficiency and effectiveness of the Division's CRM system and associated business workflows. This position serves as a liaison between the TNT Team and other Division staff, coordinating with IT to implement testing protocols and ensuring that workforce programs data is accurately reported. The role emphasizes collaboration, problem-solving, and the ability to adapt to changing priorities in a fast-paced environment.

Responsibilities

• Act as the primary liaison with other Division staff regarding fixes, changes, and improvements to the Division's CRM system.
• Coordinate with IT staff to assemble QA, User Acceptance, and regression testing teams.
• Develop and implement an automated testing protocol utilizing SmartBear.
• Improve relationships with technical staff within the Department and with State IT.
• Assist the Training Coordinator with training concepts and communications.
• Work with program subject matter experts to ensure correct input into the Department's case management system.
• Ensure that the case management system supports the Division's business requirements.
• Coordinate with Job Service leadership and other teams to train staff on effective use of the case management system.
• Monitor daily production support tasks and address issues in a timely manner.
• Identify bottlenecks in internal processes and help develop solutions.
• Serve as primary contact for special projects involving State IT and WSD work units.

Requirements

• A Bachelor's degree in Business Analytics, Project Management, Information Technology, or a related field.
• A minimum of 2 years' experience in research, analysis, and solution of complex programs and problems.
• Knowledge of the Workforce Innovation Opportunity Act (WIOA) and workforce programs and services.
• Experience with CRM systems, preferably MWorks and EmployMT.
• Knowledge of QA and User Acceptance testing techniques, including automated testing tools like SmartBear.
• Familiarity with Jira and ServiceNow.

Nice-to-haves

• Experience with Workforce Development programs and services in Montana.
• Knowledge of case management CRM and job board systems.
• Experience writing user stories and test cases for system testing.
• Experience with Agile project management principles and tools, specifically Jira.

Benefits

• Work/life balance with hybrid schedules or partial telework available within Montana.
• 38 paid days off a year including vacation, sick leave, and holidays.
• Up to 15 days of military leave with full pay.
• Longevity raises with continuous service and market increases.
• Health, dental, vision, and life insurance coverage.
• Free telehealth and access to free employee medical clinics.
• Choice between two retirement plans with employer contributions.
• Public Service Loan Forgiveness eligibility.
• Career progression and training opportunities.
• State employee discounts at various businesses.