Business Analyst I/Customer Care Systems Advisor - 177517

$95,285 - $95,285/Yr

Raise - Salt Lake City, UT

Full-time - Entry Level

Hybrid - Salt Lake City, UT

Insurance Carriers and Related Activities

About the position

The Business Analyst I/Customer Care Systems Advisor role involves facilitating end-to-end requirements gathering for system changes or enhancements within a multinational pipeline and energy company. This position is crucial for ensuring effective communication between business stakeholders and technical teams, and it requires strong analytical and problem-solving skills to support the Customer Care Operations.

Responsibilities

• Elicit, analyze, and document business requirements for system enhancements.
• Partner with enterprise functional and technical teams to prepare for user acceptance testing.
• Conduct regression testing for CIS Systems (for CC Ops changes).
• Establish strong relationships and maintain effective communication with Company stakeholders and Customer Care teams.
• Develop and send communication to stakeholders informing them of the impacts of system enhancements.
• Act as a liaison between business stakeholders and developers, clarifying and providing support as needed.
• Take ownership of assigned duties and successfully execute on all tasks while managing multiple demands simultaneously.
• Apply problem-solving, analytical, and critical thinking skills to facilitate end-to-end requirements gathering.

Requirements

• A related University degree with a minimum of 4 years of experience in business or systems analysis.
• Knowledge of CIS systems and solutions.
• Knowledge of technology implementation requirements and methodologies.
• Understanding of Customer Care Operations and the needs of the business.
• Proven analytical and problem-solving skills.
• Demonstrated ability to make sound decisions and deliver results.
• Good interpersonal skills including building consensus, negotiation, and facilitation.

Nice-to-haves

• CBAP Certification or other formally recognized education in the field of business analysis.

Benefits

• Dental insurance
• Health insurance
• Vision insurance