Business Analyst I, Digital Asset Management

Public Broadcasting Service - Alexandria, VA

Full-time - Entry Level

Alexandria, VA

Broadcasting and Content Providers

About the position

The Business Analyst I, Digital Asset Management plays a crucial role in aligning technology solutions with business strategies by determining and communicating product requirements. This position provides analytical support across the organization, ensuring that business processes and technology implementations are effective and efficient. The analyst will work closely with business units and product managers to facilitate the onboarding and training of users, manage digital asset licensing, and ensure the integrity of metadata and performance metrics.

Responsibilities

• Aligns technology solutions with business strategies comprised of low to moderately complex business processes.
• Establishes a strong, positive relationship with business units and Product Managers to identify and document business requirements.
• Assists in prioritizing competing business line demands.
• Involves in creation and onboarding and training artifacts.
• Assists with end-user management and user insights reports.
• Monitors and manages usage rights and licensing agreements for digital assets.
• Assists with identification and scoping of integrations with other platforms to enable expansion to other business units.
• Provides business partners with an accurate view of challenges to end-user buy-in under the guidance of Product Managers.
• Conducts regular audits to confirm the integrity and quality of metadata, findability, and performance.
• Develops auto-still image extraction and metadata harvesting during ingest process workflow.
• Develops training materials or process documentation; supports and trains staff and business partners.
• Investigates, resolves, and escalates problems and serves as escalation point for others.
• Assists in coordinating communications regarding new and revised policies and standards.

Requirements

• 3 - 4 years' related experience, including experience in requirements gathering process for IT systems.
• Experience in data migration, integration and governance.
• Experience developing support materials, including SOPs and Help Guides.
• Experience leading joint application sessions.
• Experience with tracking risks and changes.
• Experience in business operations, systems requirements and IT processes and technologies.
• Bachelor's degree in technology-related field.

Nice-to-haves

• Professional experience in Media or Open text is preferred.