Business Analyst II - Digital Channel Operations (remote)

First Citizens Bank

Full-time

Remote

Credit Intermediation and Related Activities

About the position

This position performs advanced data analysis to identify factors that affect business profitability, growth, and efficiency. The role involves assessing current practices, collecting information and industry trends, and creating specifications to support business operations. The analyst will determine improvements or solutions to address identified issues and prepare technical reports by examining and summarizing data. Additionally, the position may involve guiding less experienced analysts or assisting in the development of process enhancements.

Responsibilities

• Sources, compiles, and interprets data.
• Analyzes data for accuracy and efficiencies, effectively communicates analysis output to internal and external (vendor) partners.
• Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve standard practices.
• Assists in implementing recommended modifications and enhancements.
• Determines overall business needs through analysis and reporting.
• Suggests strategies to achieve company and department goals.
• Assists in creating specifications, project plans, or other forms of documentation to communicate business initiatives to wider work group including critical vendors.
• Produces reports based on data analysis, trends, and process capabilities.
• Conveys patterns, problems, and areas of improvement to various vendors, risk and compliance groups.

Requirements

• Bachelor's Degree and 3 years of experience in System Support or Analytics
• OR High School Diploma or GED and 7 years of experience in System Support or Analytics

Nice-to-haves

• Communication and collaboration skills
• Ability to report across several lines of business and technology
• Vendor management
• Contract/cost reporting
• Experience working in fast-paced environment
• Background in Financial Services
• Project management across several tracks of work

Benefits

• Comprehensive benefits program for full-time associates (20+ hours)
• Customized offerings designed to support families