Business Analyst II, Fraud Analyst

$85,885 - $128,828/Yr

Schoolsfirst Fcu Home Advantage Program - Tustin, CA

Full-time - Mid Level

Tustin, CA

About the position

The Business Analyst II, Fraud Analyst role is focused on enhancing organizational performance and operational success within the business unit operations of SchoolsFirst Federal Credit Union. This position involves complex research and analysis of fraud-related processes and metrics, developing reports, and providing strategic recommendations to mitigate losses and improve the member experience. The role requires a hybrid work commitment, with three days in the office and up to two days remote, fostering collaboration among team members.

Responsibilities

• Perform complex research and analysis of current processes and metrics to provide recommendations for improvement.
• Aggregate and analyze internal and external risk datasets to understand fraud decisioning performance.
• Find insights from risk data sets to improve fraud strategies and rules.
• Oversee, maintain, and update fraud strategies and initiatives to protect the credit union from losses.
• Use statistical analysis techniques to quantify the impact of fraud strategies and rules.
• Translate analytical findings into actionable strategic recommendations to mitigate losses and improve the Member experience.
• Monitor the performance of existing fraud strategies and present findings via reports and presentations.
• Optimize fraud system workflow rules and queues to detect new trends and decrease false positive rates.
• Conduct root cause analysis to evaluate and identify solutions for improving current practices and processes.
• Create reports using internal reporting tools, SQL, or Crystal Reports.
• Examine and analyze business unit reports to develop new controls and improve existing ones.
• Play a lead role in developing business unit policies, models, and performance measures.
• Participate in efforts to develop, collect, and analyze metrics to improve processes owned by the business unit.
• Develop effective reporting tools for the business unit and analyze discrepancies in existing reports.
• Identify business unit needs using various analysis techniques and solicit information through interviews and workshops.
• Act as the subject matter expert on specified systems or applications, serving as the point of contact between the business unit and IT.
• Develop recommendations for action to senior management based on research and analysis.
• Assist in developing plans to support the business unit's goals.
• Design, document, and analyze the business unit's workflow and processes, identifying gaps and designing new processes.
• Conduct preliminary research for project requests and define project scope and objectives.

Requirements

• Bachelor's Degree or equivalent years of experience required.
• 5-7 years of previous related experience required.
• Must have completed and passed SQL test provided by IT division.
• Knowledge of computer software and applications for report development, including SQL, Crystal Reports, Microsoft Office, Visio, and Microsoft Project.
• General understanding of programming, database design, and data sources used to populate reports.
• Understanding of credit union business lines including lending, shares, investment services, and asset/liability management.
• Knowledge of existing reporting systems such as DSS and EIS, and information process flows within the credit union.

Nice-to-haves

• Experience with financial and operational reporting.
• Project coordination for reporting initiatives.
• Research and recommend reporting packages for cost effectiveness and efficiency.

Benefits

• Competitive salary range of $85,885.00 - $128,828.00 based on experience and skills.
• Hybrid work model with flexibility in remote work days.