Business Analyst II, Fraud Analyst

$85,885 - $128,828/Yr

Schoolsfirst Fcu Home Advantage Program - Tustin, CA

Full-time - Mid Level

Tustin, CA

About the position

The Business Analyst II, Fraud Analyst role at SchoolsFirst FCU involves performing complex research and analysis to enhance organizational performance and decision-making within the business unit operations. The position focuses on analyzing risk datasets to improve fraud strategies, overseeing fraud initiatives, and translating analytical findings into actionable recommendations. This hybrid role requires collaboration both in-office and remotely, with a strong emphasis on data analysis, reporting, and process improvement.

Responsibilities

• Perform complex research and analysis of current processes and metrics to provide recommendations for improvement.
• Aggregate and analyze internal and external risk datasets to understand fraud decisioning performance.
• Find insights from risk data sets to improve fraud strategies and rules.
• Oversee, maintain, and update fraud strategies and initiatives to protect the credit union from losses.
• Use statistical analysis techniques to quantify the impact of fraud strategies and rules.
• Translate analytical findings into actionable strategic recommendations to mitigate losses and improve the Member experience.
• Monitor the performance of existing fraud strategies and present findings via reports and presentations.
• Optimize fraud system workflow rules to detect new trends and decrease false positive rates.
• Conduct root cause analysis to evaluate and identify solutions for improving current practices and processes.
• Create reports using internal reporting tools, SQL, or Crystal Reports.
• Examine and analyze business unit reports to develop new controls and improve existing ones.
• Play a lead role in developing business unit policies, models, and performance measures.
• Participate in efforts to develop, collect, and analyze metrics to improve processes owned by the business unit.
• Develop effective reporting tools for the business unit.
• Analyze discrepancies in existing reports and recommend updates.
• Identify business unit needs using various analysis techniques such as data flow modeling and workflow analysis.
• Solicit information through interviews, workshops, and existing systems documentation.
• Act as the subject matter expert on specified systems or applications, serving as the point of contact between the business unit and IT.
• Develop recommendations for action to senior management based on research and analysis.
• Assist management in developing plans to support business unit goals.
• Design, document, and analyze the business unit's workflow and business rules.
• Identify gaps between current processes and desired states, designing new processes and performance measures.
• Present findings and work with management to transition to new processes.
• Conduct preliminary research for project requests and define project scope and objectives.
• Act as a lead on key projects for the business unit.

Requirements

• Bachelor's Degree or equivalent years of experience required.
• 5-7 years of previous related experience required.
• Must have completed and passed SQL test provided by IT division.
• Knowledge of computer software and applications for report development, including SQL, Crystal Reports, Microsoft Office, Visio, and Microsoft Project.
• General understanding of programming, database design, and data sources used for reporting.
• Understanding of credit union business lines including lending, shares, and investment services.
• Knowledge of existing reporting systems such as DSS and EIS.

Nice-to-haves

• Experience with financial and operational reporting.
• Project coordination experience for reporting initiatives.
• Knowledge of reporting packages that provide cost effectiveness and efficiency.

Benefits

• Competitive salary range of $85,885 - $128,828 per year.
• Hybrid work model with three days in the office and up to two days remote.
• Opportunities for professional development and growth within the organization.