Business Analyst III (Product Owner) - Customs Product, IS Operational Experience

Expeditors - Seattle, WA

Full-time - Mid Level

Seattle, WA

10,001+ employees

Support Activities for Transportation

About the position

In the role of Product Owner and Business Analyst, you will be a key member of an agile software development team focused on enhancing our global customs software. Utilizing SAFe Lean-Agile development practices, you will act as the business proxy, collaborating closely with Product Management to prioritize and define the work of your team. Your responsibilities will include setting a clear vision for the team's objectives and ensuring alignment with both technical and business stakeholders to deliver exceptional customer value. A strong understanding of the business domain is essential, as you will support team members in recognizing how their contributions align with the overarching program vision. Your role will require a deep empathy for customers and a clear understanding of the customer value proposition, guiding the ongoing development of the product to ensure high levels of customer satisfaction. You will articulate business outcomes effectively and facilitate the creation of features with well-defined acceptance criteria. As the only team member empowered to accept work stories as complete, you will play a significant role in outcome-focused quality control. You will be a highly visible and fully embedded team member, participating in all team-level check-ins, meetings, and ceremonies. Your responsibilities will include building, refining, and prioritizing the team backlog in alignment with the program vision and roadmap, drafting specific team objectives for each Sprint and Program Increment (PI), and crafting meaningful requirements that align stakeholder needs with capabilities. You will also collaborate with Product Managers and other Product Owners to understand the business context, define features, and identify dependencies, while representing the team at Product Owner check-ins and passing relevant information back to the team. Additionally, you will analyze and decompose complex business requirements to build software systems and influence design for testability and scalability. This position is on-site in the greater Seattle, WA area, and candidates must be local or willing to relocate, as relocation assistance is not offered for this position.

Responsibilities

• Be a highly visible, fully embedded team member who participates in all team-level check-ins, meetings and other ceremonies.
• Build, refine, and prioritize team backlog in alignment with the program vision and roadmap.
• Draft specific team objectives for each Sprint and Program Increment (PI).
• Craft meaningful requirements that align stakeholder needs to capabilities.
• Create and execute tactical plans to achieve both short- and long-term objectives.
• Clearly define story acceptance criteria and accept stories into the team backlog.
• Collaborate with Product Managers and other Product Owners in Continuous Exploration to understand the business context, define features, and identify dependencies.
• Represent the team at Product Owner check-ins and pass relevant information back to the team.
• Participate in team demos, reviews and retrospectives with an eye toward continuous improvement.
• Prepare for Program activities, including PI Planning, System Demos, and Inspect and Adapt.
• Bridge between the development team and business stakeholders to address complexity or ambiguity.
• Analyze and decompose complex business requirements to build software systems and influence design for testability and scalability.

Requirements

• 2+ years of software business analysis experience or equivalent operational experience in logistics/brokerage.
• Ability to elicit and define functional and non-functional Acceptance Criteria.
• Proficiency with SAFe or other agile techniques and methodologies.
• Certification or ability to become certified as a SAFe Product Manager/Product Owner.
• Proven interpersonal skills and the ability to communicate effectively with a wide spectrum of people.
• Effective at navigating ambiguity and helping diverse teams drive towards clarity and consensus.
• Ability to compose concepts, ideas, and designs into actionable/measurable deliverables.
• Expertise in creating, analyzing, and improving processes.
• Management of multiple and competing priorities.
• Excellent time management and organization skills.
• Outstanding verbal and written communication.
• Ability to recognize and mitigate risks.
• Driven, strong 'get it done' attitude.

Nice-to-haves

• System or Data analysis experience.
• Working knowledge of the UML (Unified Modeling Language) or similar concepts with the ability to effectively communicate business requirements through Business Object Models, Process Flows, State Diagrams, and other UML diagrams.
• Working knowledge of Office 2013 or above, Azure Dev Ops (VSTS/TFS), SharePoint.
• Familiarity with Kafka, GraphQL and cloud technologies.
• Passion for technology.
• Experience with Logistics, Brokerage and/or Transportation Industry.
• Experience as a Product Owner for an Agile team.
• Experience working with Reference Data and/or Data Governance products.