Business Analyst - Insurance Operations – REMOTE

Wahve Holdings - Minneapolis, MN

Part-time

Remote - Minneapolis, MN

Professional, Scientific, and Technical Services

About the position

At WAHVE, we are dedicated to transforming the way experienced insurance professionals transition into retirement. Our unique platform allows qualified candidates to continue their careers from the comfort of their homes, providing a perfect blend of work-life balance. We believe in the philosophy of retiring from the office but not from work, enabling our team members to leverage their extensive insurance expertise in a remote, long-term position that includes comprehensive company benefits. Our work environment is characterized by a supportive and friendly atmosphere, where professional leadership is committed to the well-being of both staff and clients. We pride ourselves on delivering exceptional customer service and preserving valuable industry knowledge, making a meaningful impact through our work. As a Business Analyst in Insurance Operations, you will play a crucial role in supporting our insurance carrier and MGA clients. Your responsibilities will include liaising with various operational areas such as underwriting, accounting, compliance, audit, and information technology. You will be tasked with translating conceptual customer requirements into clear functional requirements that are easily understood by technicians. Additionally, you will manage multi-state, multi-line accounts throughout the policy life cycle, which encompasses rating, pricing, quoting, and issuing policies, as well as handling related account activities. You will also participate in the development of operational KPIs and service standards, process transactions, and follow workflows that vary by line of business, company, state, and specific regulations. A strong understanding of various bureaus such as ISO, AAIS, and NCCI, as well as current knowledge of Cyber, Technology Errors and Omissions, and Privacy/Security Liability, is highly desirable.

Responsibilities

• Liaise with various operational areas such as underwriting, accounting, compliance, audit, and information technology.
• Translate conceptual customer requirements into functional requirements in a clear manner that is comprehensible to technicians.
• Manage multi-state, multi-line accounts throughout the policy life cycle, including rating, pricing, quoting, and issuing policies.
• Participate in the development of operational KPIs and service standards.
• Process transactions and follow varied workflows dependent upon line of business, company, state, specific rules, and regulations.
• Analyze and interpret various bureaus (ISO, AAIS, and/or NCCI) and/or company proprietary rate, rules, and forms.

Requirements

• 25 years of full-time work experience.
• 10 recent years of insurance industry experience.

Nice-to-haves

• Ability to analyze and interpret various bureaus (ISO, AAIS, and/or NCCI) and/or company proprietary rate, rules, and forms - preferred but not required.
• High demand for current knowledge of Cyber, Technology Errors and Omissions, and/or Privacy/Security Liability.

Benefits

• Health insurance based on eligibility.
• 401(k) with a 4% match.
• Eliminate the office stress and the commute.
• Customize your schedule - full or part time.