Business Analyst - Insurance Operations – REMOTE

Wahve Holdings - Cleveland, OH

Part-time

Remote - Cleveland, OH

Professional, Scientific, and Technical Services

About the position

At WAHVE, we are dedicated to transforming the insurance industry by providing seasoned professionals with the opportunity to continue their careers from the comfort of their homes. Our unique platform allows individuals to phase into retirement while still contributing their valuable expertise in a remote, long-term position. We believe in offering a real work/life balance, enabling our team members to customize their work schedules while engaging in meaningful work that leverages their extensive insurance knowledge. Our commitment to our employees is reflected in our supportive and professional leadership, fostering a welcoming environment where both staff and clients are treated with care and respect. As a Business Analyst in Insurance Operations, you will play a crucial role in liaising with various operational areas, including underwriting, accounting, compliance, audit, and information technology. Your responsibilities will involve translating conceptual customer requirements into clear functional requirements that can be easily understood by technical teams. You will manage multi-state, multi-line accounts throughout the policy life cycle, which includes tasks such as rating, pricing, quoting, and issuing policies, as well as handling related account activities. Additionally, you will participate in the development of operational KPIs and service standards, ensuring that our processes align with industry best practices. The ideal candidate will possess a strong understanding of the insurance landscape, particularly in areas such as Cyber, Technology Errors and Omissions, and Privacy/Security Liability. While familiarity with various bureaus (ISO, AAIS, and/or NCCI) and company proprietary rates, rules, and forms is preferred, it is not mandatory. We are looking for individuals who are passionate about delivering exceptional customer service and preserving the wealth of knowledge within the insurance industry. Join us at WAHVE and become part of a dynamic virtual team that values your experience and expertise!

Responsibilities

• Liaise with various operational areas such as underwriting, accounting, compliance, audit, information technology, etc.
• Translate conceptual customer requirements into functional requirements in a clear manner that is comprehensible to technicians.
• Manage multi-state, multi-line accounts throughout the policy life cycle including rating/pricing, quoting, and issuing policies.
• Participate in the development of operational KPIs and service standards.
• Process transactions and follow varied workflows dependent upon line of business, company, state, specific rules, and regulations.
• Analyze and interpret various bureaus (ISO, AAIS, and/or NCCI) and/or company proprietary rate, rules, and forms.

Requirements

• 25 years of full-time work experience
• 10 recent years of insurance industry experience

Nice-to-haves

• Current knowledge of Cyber, Technology Errors and Omissions, and/or Privacy/Security Liability.
• Ability to analyze and interpret various bureaus (ISO, AAIS, and/or NCCI) and/or company proprietary rate, rules, and forms.

Benefits

• Health insurance based on eligibility.
• 401(k) with a 4% match.
• Eliminate the office stress and the commute.
• Customize your schedule - full or part time.