Business Analyst - Insurance Operations – REMOTE

Wahve Holdings - Jacksonville, FL

Part-time

Remote - Jacksonville, FL

Professional, Scientific, and Technical Services

About the position

At WAHVE, we are dedicated to transforming the way experienced insurance professionals transition into retirement. Our unique platform allows qualified candidates to continue their careers from the comfort of their homes, providing a perfect blend of work-life balance and professional fulfillment. We believe in the philosophy of retiring from the office but not from work, enabling our team members to leverage their extensive insurance expertise in a remote, long-term position that includes comprehensive company benefits. Our work environment is characterized by a welcoming atmosphere, where friendly and professional leadership is a hallmark of our culture. We pride ourselves on the exceptional care we extend to both our staff and clients. Our commitment to delivering outstanding customer service, preserving invaluable insurance industry knowledge, and making a meaningful impact through our work is what drives us every day. We are currently seeking Operations Business Analysts to assist our insurance carrier and MGA clients. In this role, you will liaise with various operational areas, including underwriting, accounting, compliance, audit, and information technology. You will be responsible for translating conceptual customer requirements into clear functional requirements that are easily understood by technicians. Additionally, you will manage multi-state, multi-line accounts throughout the policy life cycle, which includes rating, pricing, quoting, and issuing policies, as well as handling related account activities. Your participation in the development of operational KPIs and service standards will be crucial, as will your ability to process transactions and navigate varied workflows based on the line of business, company, state, and specific regulations. While not mandatory, familiarity with analyzing and interpreting various bureaus such as ISO, AAIS, and/or NCCI, as well as company proprietary rates, rules, and forms, is preferred. A strong understanding of Cyber, Technology Errors and Omissions, and/or Privacy/Security Liability is highly desirable.

Responsibilities

• Liaise with various operational areas such as underwriting, accounting, compliance, audit, information technology, etc.
• Translate conceptual customer requirements into functional requirements in a clear manner that is comprehensible to technicians.
• Manage multi-state, multi-line accounts throughout the policy life cycle, including rating/pricing, quoting, and issuing policies.
• Participate in the development of operational KPIs and service standards.
• Process transactions and follow varied workflows dependent upon line of business, company, state, specific rules, and regulations.
• Analyze and interpret various bureaus (ISO, AAIS, and/or NCCI) and/or company proprietary rate, rules, and forms (preferred but not required).
• Maintain current knowledge of Cyber, Technology Errors and Omissions, and/or Privacy/Security Liability.

Requirements

• 25 years of full-time work experience.
• 10 recent years of insurance industry experience.

Nice-to-haves

• Ability to analyze and interpret various bureaus (ISO, AAIS, and/or NCCI) and/or company proprietary rate, rules, and forms.
• Current knowledge of Cyber, Technology Errors and Omissions, and/or Privacy/Security Liability.

Benefits

• Health insurance based on eligibility.
• 401(k) with a 4% match.
• Eliminate the office stress and the commute.
• Customize your schedule - full or part time.
• Utilize your years of insurance industry knowledge.