Business Analyst - Insurance Operations – REMOTE

Wahve Holdings - Indianapolis, IN

Part-time

Remote - Indianapolis, IN

Professional, Scientific, and Technical Services

About the position

At WAHVE, we are dedicated to transforming the insurance industry by providing seasoned professionals with the opportunity to continue their careers from the comfort of their homes. Our unique platform allows individuals to phase into retirement while still contributing their valuable expertise. We believe in work/life balance and offer a customizable work schedule that fits your lifestyle. As a Business Analyst in Insurance Operations, you will play a crucial role in liaising with various operational areas such as underwriting, accounting, compliance, audit, and information technology. Your experience will help us deliver exceptional customer service and preserve industry knowledge, making a significant impact in the insurance sector. In this remote position, you will be responsible for translating conceptual customer requirements into functional requirements that are clear and understandable for technicians. You will manage multi-state, multi-line accounts throughout the policy life cycle, which includes rating, pricing, quoting, and issuing policies, as well as handling related account activities. Additionally, you will participate in the development of operational KPIs and service standards, ensuring that our processes align with industry best practices. Your role will also involve processing transactions and following varied workflows based on the line of business, company, state, and specific rules and regulations. While familiarity with bureaus such as ISO, AAIS, and NCCI is preferred, it is not mandatory. A strong understanding of Cyber, Technology Errors and Omissions, and Privacy/Security Liability is highly desirable. At WAHVE, we value your extensive experience and are excited to offer you a chance to work in a supportive and professional environment that prioritizes both employee and client satisfaction.

Responsibilities

• Liaise with various operational areas such as underwriting, accounting, compliance, audit, and information technology.
• Translate conceptual customer requirements into functional requirements in a clear manner that is comprehensible to technicians.
• Manage multi-state, multi-line accounts throughout the policy life cycle, including rating, pricing, quoting, and issuing policies.
• Participate in the development of operational KPIs and service standards.
• Process transactions and follow varied workflows dependent upon line of business, company, state, specific rules, and regulations.
• Analyze and interpret various bureaus (ISO, AAIS, and/or NCCI) and/or company proprietary rate, rules, and forms (preferred but not required).
• Maintain current knowledge of Cyber, Technology Errors and Omissions, and/or Privacy/Security Liability.

Requirements

• 25 years of full-time work experience.
• 10 recent years of insurance industry experience.

Nice-to-haves

• Familiarity with ISO, AAIS, and/or NCCI bureaus.
• Knowledge of Cyber, Technology Errors and Omissions, and/or Privacy/Security Liability.

Benefits

• Health insurance based on eligibility.
• 401(k) with a 4% match.
• Ability to customize your schedule - full or part time.
• Opportunity to work from home and eliminate office stress.
• Be part of a dynamic virtual team environment.