Wahve Holdings - San Francisco, CA
posted 4 months ago
At WAHVE, we are dedicated to transforming the insurance industry by providing seasoned professionals with the opportunity to continue their careers from the comfort of their homes. Our unique platform allows individuals to phase into retirement while still contributing their valuable expertise in a remote, long-term position. We believe in offering a real work/life balance, enabling our team members to customize their work schedules according to their preferences. This role is ideal for those with significant insurance experience who are looking to retire from the office but not from work. As a Business Analyst in Insurance Operations, you will play a crucial role in liaising with various operational areas such as underwriting, accounting, compliance, audit, and information technology. Your responsibilities will include translating conceptual customer requirements into functional requirements that are clear and comprehensible to technicians. You will manage multi-state, multi-line accounts throughout the policy life cycle, which includes rating/pricing, quoting, issuing policies, and handling related account activities. Additionally, you will participate in the development of operational KPIs and service standards, process transactions, and follow varied workflows based on the line of business, company, state, and specific rules and regulations. A strong understanding of bureaus such as ISO, AAIS, and/or NCCI, as well as current knowledge of Cyber, Technology Errors and Omissions, and/or Privacy/Security Liability, is highly desirable but not mandatory. At WAHVE, we pride ourselves on creating a welcoming work environment with friendly and professional leadership. We are passionate about delivering exceptional customer service and preserving insurance industry knowledge, making a meaningful impact through our work.