Business Analyst - Master Data Operations

American Greetings - Westlake, OH

Full-time - Entry Level

Hybrid - Westlake, OH

1,001-5,000 employees

Publishing Industries

About the position

The UPC Business Analyst is a vital member of the Master Data Operations team at American Greetings, focusing on managing and facilitating UPC projects to enhance internal and external processes. This hybrid role, based in Westlake, Ohio, involves overseeing UPC communications master data and implementing improvements to optimize corporate assets and reduce costs. The Analyst will engage in data analysis, communication with retail and vendor partners, and continuous process improvement initiatives.

Responsibilities

• Proactively implement improvements to internal processes for managing retailers' data catalogs.
• Complete cadenced inbound customer maintenance to ensure accurate and timely shipments of products and receipt of POS information from retailers.
• Research, test, evaluate, manage, and implement process improvements for streamlining data communication to retail partners while reducing operational costs.
• Prepare status reports and conduct meetings with users and project managers to communicate progress, problems, and tasks required to achieve business objectives.

Requirements

• 2+ years of demonstrated analytical and problem-solving experience.
• Experience in customer service.
• Ability to handle multiple tasks/projects simultaneously.
• Strong judgment and decision-making capabilities.
• Ability to work with minimal supervision and in a team environment.
• Proficiency in Microsoft Office Suite, particularly Excel and Access.

Nice-to-haves

• Strong analytical skills
• Critical thinking abilities
• Excellent written, verbal, and listening communication skills
• Adaptability to change
• Attention to detail and accuracy
• Results-oriented mindset
• Customer service orientation
• Strong organizational and time management skills.