Business Analyst (Operations Analyst)

$66,560 - $72,800/Yr

INSPYR Solutions - Houston, TX

Full-time - Entry Level

Remote - Houston, TX

Administrative and Support Services

About the position

The Business Operations Analyst will play a crucial role in implementing, maintaining, and improving operational processes for a large customer base in the energy sector. This junior-to-mid-level position focuses on ensuring timely and accurate completion of tasks related to Remittance, Incentive Fulfillment, and Vendor Feedback functions. The analyst will utilize various systems and tools, including Excel and SQL, to analyze data and communicate findings effectively to stakeholders.

Responsibilities

• Perform cross-functionally to proactively identify, document, and assist in the development of processes and gaps.
• Execute daily processing tasks while working to minimize exceptions.
• Use root cause analysis to identify solutions to exceptions, errors, and process gaps.
• Interpret complex data and effectively communicate findings to stakeholders and third parties.
• Ensure business requirements and regulations are met and implemented in daily tasks and exception handling, designing, and maintaining a quality control process.
• Provide user support for applications, projects, and processes.
• Generate routine and ad hoc reports, using them to drive results and performance.
• Effectively coordinate workload and needs based on competing priorities.
• Communicate the upstream and downstream impact of each task, with an emphasis on making connections and seeing 'the big picture'.
• Use a proactive and positive approach to research and analyze complex business problems to a timely and accurate conclusion, recognizing warnings.
• Conduct cost-benefit and efficiency analysis with emphasis on consistently improving processes.
• Post remittances and investigate remittance exceptions, guaranteeing all are posted in full and to appropriate accounts.
• Work closely with multiple vendors to identify and correct incentive fulfillment issues and other concerns.
• Review daily reports, identifying and actioning anomalies.

Requirements

• High School Diploma or GED Equivalent.
• Bachelor's degree from a four-year university preferred; Experience will offset college education requirements.
• Intermediate to advanced Excel skills.
• SQL experience is a plus.
• Experience with data visualization tools like Power BI is a plus.
• Passion for analytics and excellent business performance.
• Ability to manage self and strive for exceptional results.
• Ability to work effectively and build relationships with people at all levels.
• Excellent written, verbal, and interpersonal communication skills.
• Takes responsibility, is accountable for all actions and decisions, and pushes self and others for the best outcome for customers and company.
• Ability to receive direct feedback, adjusting approach and goals accordingly.
• Ability to perform under pressure, deliver to milestones, and manage resources.
• Ability to manage multiple projects and tasks, partnering closely with stakeholders and establishing cross-functional solid relationships.
• Ability to adapt to rapidly changing environments and priorities.

Nice-to-haves

• Experience with data visualization tools like Power BI is a plus.

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• And much more!