Business Analyst - Operations Coordinator

Cortek - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

Professional, Scientific, and Technical Services

About the position

DecisionPoint is seeking a Business Analyst - Operations Coordinator to join our team in Atlanta, providing on-demand operational, technical, and scientific subject matter expertise support that addresses response-related requirements enabling the CDC to rapidly expand its capacity to respond to public health emergencies. The Division of Emergency Operations (DEO), with support from the Office of Readiness and Response (ORR), is actively working to enhance and augment the CDC's approach to preparedness and response for Public Health Emergencies, which supports the development and implementation of the CDCReady Responder Program. This is a 100% onsite position. In this role, the contractor will utilize their knowledge of operations resources and response capabilities to receive, assess, and report information in accordance with existing Standard Operating Procedures (SOPs) and protocols. Responsibilities include creating notes, executive summaries, and developing associated quad charts as required. The contractor will receive reports from and distribute reports to internal and external partners, triage Requests for Information (RFI), Requests for Assistance (RFA), or Requests for Resources (RFR) when received, and maintain accurate tracking records. Coordination with response task forces and teams to meet support requirements is essential. The Business Analyst will participate in meetings, briefings, and working groups, contributing to reports for internal and external partners and other feedback mechanisms as appropriate. Collaboration with the operations team and respective stakeholders to revise documents and processes based on feedback and reports will also be a key part of the role.

Responsibilities

• Use knowledge of operations resources and response capabilities to receive, assess, and report information in accordance with existing Standard Operating Procedures (SOPs) and protocols.
• Create notes, executive summaries, and develop associated quad charts as required.
• Receive reports from and distribute reports to internal and external partners.
• Triage Requests for Information (RFI), Requests for Assistance (RFA), or Requests for Resources (RFR) when received and keep accurate tracking records.
• Coordinate with response task forces and teams to meet support requirements.
• Participate in meetings, briefings, and working groups, contributing to reports for internal and external partners and other feedback mechanisms as appropriate.
• Collaborate with the operations team and respective stakeholders to revise documents and processes based on feedback and reports.

Requirements

• Junior (BA/BS, with 0-3+ years' experience, or 5+ years work experience) in an Emergency Operations Center environment.
• Expertise in the use of Microsoft Office (i.e., Word, PowerPoint, Excel, and Outlook Mail).
• Ability to effectively communicate needs at all briefings to assist with operational strategy.
• Ability to identify gaps in existing resources.
• Ability to multitask in emergency situations.
• Ability to be flexible with a strong sense of urgency.
• Strong interpersonal communication skills: telephone, email, and business etiquette.
• Strong proofreading skills and attention to detail.
• Strong organizational skills.