Business Analyst, Patient Operations Product Team

Bristol-Myers Squibb - New Brunswick, NJ

Full-time - Mid Level

Hybrid - New Brunswick, NJ

Chemical Manufacturing

About the position

The Patient Operations Business Analyst at Bristol Myers Squibb is responsible for driving requirements analysis for technical capabilities needed by the Global Patient Operations Team. This role involves collaborating with various internal teams, managing user stories, and ensuring effective communication between technical and functional teams to enhance patient treatment processes through the Cell Therapy Digital Platform.

Responsibilities

• Work collaboratively with POSI team to manage relationships and expectations.
• Drive end to end documentation (planning to release) of user stories for GPS releases in Jira.
• Collaborate regularly with a diverse range of internal teams including scheduling, partners, product management and provide guidance on documenting business requirements in user stories.
• Functional verification of user stories before passing it to the testing team.
• Collaborate with BMS Hyderabad team on user stories, requirements clarification, in-sprint refinement, sprint demos.
• Collaborate with technical and integration team on integration mapping.
• Salesforce and Integration defect triage and helping technical resources on defect management.
• Participate in grooming sessions with business and IT teams.
• Participate in requirements and design sessions with cross functional teams as a Global Patient Services (GPS) functional SME.
• Work closely with the (GPS) technical architect and delivery team to hand off requirements and provide explanation as needed.
• Collaborate with the HYD BMS Salesforce development team to provide explanation on requirements as needed.
• Provide cross functional business and functional leadership for GPS application and participate in the IT intake process steps.
• SME for GPS functionality and provide guidance on how to shape future roadmap.

Requirements

• Requires knowledge applicable to a wide range of work in own function and thorough knowledge of other functions, typically gained through a university degree and 3-5 years of experience.
• Work experience in Salesforce applications as a business analyst or technical analyst is preferred.
• Ability to work in a global environment and work with co-workers in different time-zones.
• Ability to work in a matrix organization and drive decision making.
• Ability to manage business process analysis and improvement, including benefit estimation and post-implementation metrics.
• Creates business cases to support funding approvals, including the level of effort/cost required to implement solutions/services, and facilitate risk assessments.
• Working knowledge of Jira to maintain and manage user stories.
• Product management and stakeholder management experience.
• Strong oral and written communication skills.
• Ability to work in an agile delivery environment.
• Proven ability to lead initiatives related to continuous improvement.
• Ability to influence stakeholders across a variety of different business organizations.
• Proven ability to package information and data that tells a story and provides insight to a broader problem.

Nice-to-haves

• Salesforce Certified Administrator or Advanced Administrator certification(s) preferred.
• Experience working within a GxP environment preferred.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Flexible work environment with a focus on work-life balance.