Astec Industries - Chattanooga, TN
posted about 2 months ago
The Product Support Business Intelligence Analyst is a key member of the Customer Support Analytics team at Astec, a global leader in manufacturing infrastructure development equipment. This role is pivotal in designing and delivering database, reporting, and dashboard solutions that align with the organization's objectives. Reporting to the Manager of Product Support Development and Analytics, the analyst will be responsible for implementing and optimizing business intelligence solutions using Oracle OTBI, BI Publisher, and SQL Server, with a focus on Customer Experience (CX), Configure Price Quote (CPQ), and other related Fusion modules. The analyst will engage in all phases of solution delivery, including requirements gathering, solution analysis, design, implementation, unit testing, documentation, user acceptance testing support, and solution deployment. This position requires a strong understanding of Product Support concepts to ensure that analyses support the overarching Product Support strategy. The analyst will also be expected to handle multiple and changing priorities while collaborating effectively with business users, development teams, technology groups, consultants, and key stakeholders. In addition to technical responsibilities, the analyst will be tasked with providing timely scheduled management reporting, following and enhancing BI standards and best practices, and engaging with third-party vendors to support various development projects. The role demands a keen attention to detail, strong analytical and problem-solving abilities, and the capacity to communicate complex data insights in a user-friendly manner. The successful candidate will thrive in a dynamic, high-visibility team environment and will be adaptable to learning new technologies such as Azure, Power BI, and Power Apps.