Business Analyst - Sales

Grifols - Durham, NC

Full-time - Entry Level

Durham, NC

Chemical Manufacturing

About the position

The Business Analyst - Sales at Grifols is responsible for ensuring timely and consistent communication with customers and internal teams to meet service level requirements. This role involves analyzing product inventory, coordinating product movement, and maintaining high levels of customer service while interacting with various operational areas. The incumbent will react promptly to internal and external requests, participate in special projects, and provide solutions to issues impacting daily operations.

Responsibilities

• Proficient in all aspects of order to cash processes using SAP including domestic order processing, backorders, product withdrawal/recalls, inventory management and shipment delivery confirmation.
• Respond to customer requests timely while being courteous and respectful when confirming and resolving inquiries to resolution.
• Acting independently, provide solutions to issues that impact day to day activities, requiring knowledge of product availability, dating of available inventory, product release schedules, market trends and lot potency.
• Responsible for maintaining communications with customers relating to informational requirements needed for product forecasts, implications of potential resource capacity constraints or other issues that affect timelines for shipment of product.

Requirements

• Associates Degree, advanced training or equivalent experience required.
• A minimum of 2 years experience in corporate healthcare or related industry is required.
• Proven work history in customer service, preferably working directly with customers in high volume.
• Experience with industry compliance requirements in pharmaceutical/medical industry.

Nice-to-haves

• Ability to work independently and within a team setting.
• Excellent communication and interpersonal skills.
• Proven ability to work under pressure and with ambiguity.