Business Analyst/Scrum Master

Full-time - Mid Level

Washington, DC

About the position

LightFeather is seeking a dynamic and detail-oriented Business Analyst/Scrum Master to join our team, supporting business operations and enterprise-level projects. The ideal candidate will bring a blend of project management expertise, administrative acumen, and strong customer service skills, ensuring smooth onboarding and offboarding processes, effective communication, and operational efficiency. This role provides the opportunity to work on impactful, high-visibility projects within a collaborative environment. You’ll help streamline operations, enhance efficiency, and contribute to an organization that values innovation, agility, and professionalism. This Position is Full Time and In-Person (5 days/week in Washington, DC).

Responsibilities

• Coordinate and manage project tasks, timelines, and deliverables to ensure successful completion.
• Serve as a liaison between the Product Lead Enterprise Computing Office and key stakeholders, providing status reports, addressing task requests, and driving new initiatives.
• Maintain and update personnel tracking for all personnel, ensuring all training and certifications remain current.
• Develop, refine, and maintain Standard Operating Procedures (SOPs) for onboarding and quarterly reaffirmation processes.
• Lead the design and implementation of automated workflows for onboarding, offboarding, and quarterly reaffirmations.
• Support the Program Management Office by assisting the Program Manager with administrative tasks, including scheduling, reporting, and record-keeping.
• Administer and manage Jira and other Atlassian suite tools, ensuring projects remain well-documented and transparent.
• Communicate effectively with team members, leadership, and external stakeholders, delivering polished talking points and briefings as needed.
• Leverage ServiceNow and Microsoft Office applications to streamline reporting, tracking, and project oversight.
• Conduct meeting coordination, facilitating productive discussions and ensuring timely follow-ups.

Requirements

• US Citizenship.
• Active Top Secret clearance.
• Solid background in business operations and executive-level office administration.
• Demonstrated expertise in onboarding, offboarding, and training processes.
• Strong oral and written communication skills, capable of drafting concise reports, talking points, and briefings.
• Proven experience as a federal contractor, with a commitment to delivering exceptional customer service.
• Skilled in Microsoft Office applications and ServiceNow platform usage.
• Knowledgeable in management and compliance tracking.
• Proven ability to manage multiple priorities and maintain organized, detailed documentation.
• Must be able to work on-site (5 days/week) in Washington, DC.

Nice-to-haves

• Certified Scrum Master (CSM) or equivalent certification.
• Experience with Agile methodologies, including a strong understanding of Scrum and project management best practices.
• Experience managing and administering Atlassian suite tools, including Jira.
• Experience developing automated solutions for onboarding and reaffirmation processes.
• Familiarity with federal regulations and guidelines for contractor personnel onboarding and training.
• Prior experience supporting enterprise-level computing initiatives.

Benefits

• Commitment to Diversity
• Opportunity to work on solutions that address mission-critical needs.
• Experience variety and fulfillment.
• Opportunity to work with some of the best in the industry.