Business Analyst/ Scrum Master

ASGN - Milwaukee, WI

Full-time - Mid Level

Milwaukee, WI

Administrative and Support Services

About the position

The Business Analyst/Scrum Master role at Apex Systems involves organizing the team's work, managing the backlog, and supporting multiple projects. The position requires collaboration with various stakeholders to ensure that all requirements are identified and documented, while also facilitating agile ceremonies and supporting the project manager and workstream owners.

Responsibilities

• Organize the team's work and manage the backlog using Jira and ServiceNow.
• Collect, examine, and shape requirements definition across a broad base of stakeholders.
• Elicit, document, analyze, and manage changes to requirements.
• Support a robust backlog of user stories through collaboration with third-party vendors and internal teams.
• Create and update process documentation, knowledge articles, and handbooks.
• Support the Project Manager by raising RIDAC items and assisting with project management tasks.
• Serve as a liaison between the business and technical solution providers throughout the project.
• Partner with teams to support the implementation of new processes and training materials.
• Participate in and potentially facilitate Lunch & Learns.
• Support the Testing Lead and participate in all testing phases (QA, MTT, UAT).
• Provide input and content for Organizational Change Management (OCM) deliverables.

Requirements

• Experience as a Business Analyst and/or Scrum Master.
• Proficiency in using Jira and ServiceNow for project management.
• Strong documentation and analytical skills.
• Ability to collaborate with diverse teams and stakeholders.
• Experience in agile methodologies and participation in sprint ceremonies.

Nice-to-haves

• Experience with external vendor management.
• Familiarity with process documentation and knowledge management.
• Background in training material development.

Benefits

• Remote work opportunity
• Equal opportunity employer
• Supportive work environment