Business Analyst, Selling Partner Support Global Planning

About the position

This position will lead the development of data analyses to assess the accuracy of headcount planning inputs and establish strong mechanisms to meet planning accuracy targets and ongoing changes in customer need. Selling Partner Services is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company. The SP-Support team within Selling Partner Services handles the majority of support interactions with Selling Partners (Sellers, Vendors, and Brand Owners), but also work with many other teams across Selling Partner Services and other Amazon teams to collectively solve Selling Partner issues. This role will join our cross-functional headcount planning team, Global Planning, and work closely with various stakeholders world-wide such as Finance, Operations, Regional Capacity Planners, Hiring and Training teams to develop data analyses to be used by downstream teams to plan staffing, cost, and root cause resolution approaches. In this role, the Business Analyst will support Global Planning by leading weekly, monthly, and quarterly business review processes; analyzing data (exports and other) to drive prioritization work, assess optimization opportunities, and completing ad-hoc analysis. This position will support and partner with senior leadership to provide data oversight and decision support in this rapidly evolving space.

Responsibilities

• Provide data management processes such as accessing raw data feeds, building queries and macros, writing SQL code, organizing data and designing reports that present status-at-a-glance visualization for business performance.
• Retrieving and analyzing large sets of data using Excel, SQL, and other data management systems.
• Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.
• Taking ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.
• Building and managing related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.
• Monitoring existent metrics, building new metrics, and partnering with internal teams to identify process and system improvement opportunities.
• Supporting cross-functional teams on the day-to-day execution of the existent program implementation.
• Generating complex queries to dive deep on process issues.
• Innovating to improve customer experience.

Requirements

• 3+ years of tax, finance or a related analytical field experience.
• 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience.
• Experience defining requirements and using data and metrics to draw business insights.
• Experience making business recommendations and influencing stakeholders.
• Experience with Excel.

Nice-to-haves

• Bachelor's degree or equivalent.
• 5+ years of business analyst, data analyst or similar role experience.

Benefits

• Medical benefits
• Financial benefits
• Equity options
• Sign-on payments