Business Analyst (Software Configuration Specialist)

$70,000 - $100,000/Yr

Opexus - Washington, DC

Full-time - Entry Level

Washington, DC

About the position

OPEXUS is seeking a Business Analyst (Software Configuration Specialist) to join our managed services team. This role is crucial for analyzing and documenting business processes, configuring software solutions, and providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment, engaging with customers and collaborating with various teams to ensure successful project implementation.

Responsibilities

• Provide an engaging top notch customer focused experience to all customers.
• Analyze, capture, document and illustrate 'as-is' and 'to-be' business processes and requirements.
• Prepare documentation such as functional/business requirements, use cases, and instructional documentation.
• Configure, test, and implement business processes and requirements.
• Provide onsite/online application training as needed.
• Provide product demonstrations onsite/online to support project milestones as well as to support sales team.
• Manage assigned project tasks in a timely manner and coordinate resources needed to complete tasks.
• Provide weekly reports/updates of assigned tasks and progress to project manager/management.
• Be prepared to play multiple roles in the implementation of a project.
• Ensure downstream processes are considered during system enhancement/modification efforts.
• Perform initial User Acceptance testing to ensure system changes meet defined requirements as well as providing feedback to Development/testing teams regarding test cases, scenarios, and scripts.
• Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs.

Requirements

• Customer focused/engagement experience.
• Excellent writing and verbal communication skills.
• Quick learner with strong multi-tasking abilities.
• Advanced knowledge of Microsoft Product Suite; Word, Excel, Project and Visio.
• Must be available for occasional travel to support project or product promotion efforts.
• Must have method of transportation to support daily onsite/office transitions.

Nice-to-haves

• Project management experience
• Help desk support experience
• 2+ years relevant work experience
• BS degree in Business, Information Systems or Communications preferred.

Benefits

• Unlimited PTO
• Hybrid work from home options