Business Analyst, Supply Chain Operations

$62,525 - $93,766/Yr

University of Rochester - Rochester, NY

Full-time - Mid Level

Rochester, NY

Educational Services

About the position

The Business Analyst, Supply Chain Operations at the University of Rochester plays a crucial role in collaborating with various stakeholders, including team leads, application build teams, and business, financial, operational, and clinical representatives. This position is responsible for supporting assigned projects by developing comprehensive requirements and design documentation, as well as use cases based on user input. The analyst will design future state workflows and business processes, conduct process analysis, and assist in creating effective testing strategies to ensure project success. In this role, the Business Analyst will document both current and future state processes, conducting gap analyses to identify areas for improvement. They will engage with user communities to gather and document business requirements, evaluate complex business processes to pinpoint needs, problems, and opportunities, and develop strategies to maximize value delivery. The analyst will work closely with business leaders and users to understand how data-driven changes can enhance efficiencies and add value to the organization. The position also involves writing business cases for potential future projects, leading estimation efforts, and providing input for planning future work in collaboration with the Project Management Office. The Business Analyst will deliver assigned tasks in alignment with project plans and estimates, participate in project communications and meetings to promote project goals, and may lead design reviews and code/configuration walkthroughs with technical, functional, and vendor teams. Additionally, they will identify and recommend improvement opportunities, share knowledge, and provide cross-training and peer support to enhance team performance. The analyst will maintain a broad knowledge of the University’s roles, processes, tools, and architecture to better understand how the team collaborates to meet user needs. They will also stay informed about industry standards, best practices, regulations, and related technologies to ensure the organization remains competitive and compliant. The role may involve leading smaller projects or enhancements, preparing test plans, test scenarios, and test data in collaboration with functional and technical testers to validate business processes effectively.

Responsibilities

• Collaborate with team leads, application build teams, and stakeholders to support assigned projects.
• Develop requirements and design documentation along with use cases based on user input.
• Design future state workflows and business processes, and assist in creating testing strategies.
• Document current and future state processes and conduct gap analysis for assigned projects.
• Work with user communities to understand and document business requirements for assigned projects.
• Evaluate complex business processes to identify needs, problems, and opportunities.
• Develop strategies to maximize opportunities and value delivery.
• Engage with business leaders and users to understand how data-driven changes can improve efficiencies and add value.
• Write business cases for future potential projects.
• Lead estimation and provide input for planning future work with the Project Management Office.
• Deliver assigned tasks in alignment with project plans and estimates.
• Participate in project communications and meetings to promote project goals and timeframe.
• Participate in design reviews and code/configuration walkthroughs with technical, functional, and vendor teams.
• Lead retrospective events with a continuous improvement mindset.
• Identify and recommend improvement opportunities.
• Share knowledge and provide cross-training and peer support.
• Keep current with business and strategic goals and understand other University service providers.
• Develop and maintain knowledge of University roles, processes, tools, and architecture.
• Participate in and lead smaller projects/enhancements, delivering tasks in alignment with project plans and estimates.
• Work closely with functional and technical testers to prepare test plans, test scenarios, and test data.

Requirements

• Bachelor's degree in a related discipline such as Computer Science, Mathematics, Statistics, Business, Data Science, or Engineering required.
• 3 years of relevant experience required, or an equivalent combination of education, training, and/or experience.
• Clinical or higher education experience preferred.
• Experience with project management from planning through implementation preferred.
• Experience with ServiceNow, JIRA, and/or Project Portfolio Management (PPM) software preferred.
• Excellent leadership, written and verbal communication, presentation, analytical, and problem-solving skills required.
• Proven track record executing multiple work streams and producing consistent results required.
• Ability to distill technical information into succinct and digestible information for a broad, non-technical audience required.
• Extensive computer literacy, including Microsoft Office, particularly Excel, Teams, and PowerPoint preferred.
• Certification of Capability in Business Analysis (CCBA) or Professional Business Analysis (PMI-PBA) preferred.

Nice-to-haves

• Experience with project management from planning through implementation preferred.
• Experience with ServiceNow, JIRA, and/or Project Portfolio Management (PPM) software preferred.
• Certification of Capability in Business Analysis (CCBA) or Professional Business Analysis (PMI-PBA) preferred.

Benefits

• Competitive salary range of $62,525 - $93,766 annually.
• Full-time employment with a standard schedule of 8 AM-5 PM.
• Opportunities for professional development and training.
• Commitment to diversity, equity, and inclusion in the workplace.